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Family Hyundai

Tinley Park, IL

4.4
9,331 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,331 reviews

April 29, 2022

I purchased our brand new Santa Fe. . wonderful vehicle. Always kind and thorough service. I would recommend this dealership for sure. More

by JULIEPGEOTIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
May 01, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Julie, and we look forward to working with you again.

April 28, 2022

Saw a nice car on their website and went to test drive it. Salesman wasn't welcoming at all, and they asked for extra fees on their website "cash price" if I want to pay in cash!! Had much better experien More

by ALAA_KARAJA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Ghouleh
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 28, 2022

I had a spectacular experience with the service manager-Matthew during my vehicle scheduled maintenance on April 25,2022. . I could describe him as easily approachable, informative, and willing to More

by NGOYEJEKWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew, last name unknown. The pictures above doesn't match with the name the service manager provided to me. He is one of the male service manager in the garage office.
Apr 29, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 28, 2022

My experience was very good. Would have given them 5 stars but didn’t because it took so long to get an appointment. Also the wait to get into the garage was very long. But on More

by Diane Vlachos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Apr 29, 2022 -

Family Hyundai responded

Thank you for your business and this review, Diane. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 28, 2022

As always the service person was courteous and professional and helpful. The car was ready on time and very clean. More

by WCRABOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Apr 29, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

April 28, 2022

The employees are nice, the work was done in a timely fashion. The company itself leaves a lot to be desired. Not covering things that are wrong with my car, like the paint bubble that happened due to th More

by HLMC121565
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Do not recall service tech name
May 05, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 05, 2022 -

HLMC121565 responded

If you're going to fix these things on my car, you can reach me at hlmc121565@comcast.net or 312 485 5575. If not, there isn't any reason to contact me.

April 28, 2022

I worked with Matt and I received excellent service! I am extremely satisfied! I would definitely recommend their service center to others in the future. More

by arobins6118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Apr 29, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 27, 2022

Thank you for fixing my car and being fast. Also thank goodness for My car parts guy More

by Tinajefferies99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Apr 27, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 27, 2022

Ricky Gushi of Family Hyundai set the bar extremely high across the board for a perfect customer experience. This is my second time leasing a vehicle from here and from the moment I set foot into family More

by TRUDYB4REAL33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Family Hyundai responded

Thank you so much for your wonderful review! We are thrilled that Ricky had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Family Hyundai!

April 27, 2022

Mayweather is a great salesman. Did not try to offer me anything I did not ask for. Provided timely delivery updates as well. This dealership did not markup their vehicles or pus More

by poohfats2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make your experience with us a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

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