Family Hyundai

Wonderful service. Mike Majchrowic helped me. I arrived early in the morning, 7:30 a.m., and was transported to my home and picked up when service was completed at approximately 3:00 p.m. Good experience! early in the morning, 7:30 a.m., and was transported to my home and picked up when service was completed at approximately 3:00 p.m. Good experience! . More

Always a pleasure working with Colin. He goes above and beyond to help the customer. Great customer service. beyond to help the customer. Great customer service. More

My experience was great. Collin made sure everything went well. Thanks for taking care of me well. Thanks for taking care of me More

First of all I never in my have life have ever went to the most unprofessional service center at dealership then this establishment!!! This is my story I went to originally get my part reprogrammed that the most unprofessional service center at dealership then this establishment!!! This is my story I went to originally get my part reprogrammed that I bought used 600 dollars that all because a new part costs 2400 dollars to install for a brake booster so I was told that the part I got wasn’t working to be programmed fine I told them I go with a getting a new part from them and installed . I was informed by advisor Matt ( which was by the way the most professional believe it or not then Service manager Mike Kratschula and assistant service manager Eric ) that the part will take approximately two weeks so then I waited two weeks later and nothing they couldn’t give me tracking number and couldn’t even give me an estimated time. I asked to speak to a manager and spoke to Eric which was extremely rude and irate with me didn’t allow me to speak keep stating we only have one hybrid tech can’t remove the old part til we get a new part and don’t have a estimate time on what the part will come in. I asked to speak to his manager and at that point he hung up on me. I was in shock how could a manager act like this. Then service manager mike called me back 5 minutes later was stating I was using foul language to his dispatcher being rude to his assistant service manager Eric that is why he hung up. I stated to Mike I just wanna pick up my vehicle and part ways with them that’s all. He said fine pick it up. I went ahead and picked up the vehicle didn’t want any problems and seen this paper work below I was heated because I did nothing of what they claimed I never stated I wanted anything free and foul language isn’t even in my language so yes they lied . Looking at some of these other bad reviews about Mike I understand now what they meant . So once I seen what they lied on me about I asked to Mike personally and off course no professionalism he stated to the staff He spoke he didn’t have anything else to say to me . I wanted to comment how bad there service was as a service manager and about the false comments made on the statement he or someone else made. He didn’t want to talk to me and even stated he was gonna call the police on me and acted like he did ( the whole time I’m laughing because guess what I do for a living) This whole case was really unrealistic to me I’ve been a previous customer of them numerous times before. I was shopping for a new vehicle (Hyundai) it will not be there after this let alone no more service center there for me . This dealership really needs to work on there service center customer service skills. I later realize service manager MIKE and assistant service manager ERIC are related maybe brothers or father and son as they have the same last name . More

Very friendly and felt like home. Will definitely recommend to all my friends and family! recommend to all my friends and family! More

Jackie & Kristy and the rest of the staff was extremely friendly and efficient. I have never had such a great experience purchasing a vehicle. I will recommend Family Hyundai to my family and friends. T friendly and efficient. I have never had such a great experience purchasing a vehicle. I will recommend Family Hyundai to my family and friends. They made an extremely difficult situation for me so much better. They are the BEST!!!!!! More

Tried to make an appointment but couldnt fit me in until March. Bryan told me if i brought in early they could have it done by the end of the day. I brought my car in right at opening, and my oil change was March. Bryan told me if i brought in early they could have it done by the end of the day. I brought my car in right at opening, and my oil change was done within a couple of hours when didn't expect it later. Also, took care of my Bluelink issue by hard resetting my Navi head unit but couldn't reproduce my door requiring a couple of pulls to open sometimes. Guess that issue will have to wait. More

I brought my car in for a oil change. I never got a call the car was ready. They called the wrong number even though they were given the correct number. Worse , on the way home the engine light came on. I the car was ready. They called the wrong number even though they were given the correct number. Worse , on the way home the engine light came on. I took the car back to the dealership. This is a new car and the first oil change. Still waiting for response from dealership. This is unacceptable. More

Mr. Shorter was excellent. Mr. Shorter services all our needs for a new car. He went above and beyond. needs for a new car. He went above and beyond. More

Everybody was very nice and cordial. Got me in and out in with no hassles. Quick to follow up and made me seem that I was priority #1. Which is all you can ask for when dealing with anybody who is deali in with no hassles. Quick to follow up and made me seem that I was priority #1. Which is all you can ask for when dealing with anybody who is dealing with your car. I will definitely come back and recommend other people I know to this company and their talented/skilled technicians. More