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Family Hyundai

Tinley Park, IL

4.4
8,745 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,745 reviews

February 03, 2021

My service is always excellent at Family Hyundai. Colin is always awesome. All of staff make you feel like you are apart of the family Hyundai. More

by DJBUCKNER456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Colin and the team. We're glad to hear we delivered such a great experience!

February 02, 2021

This is my 5th car that I have purchased or leased at Family Hyundai. Ricki Gushi has been my rep throughout and has been awesome!! I also always deal with Graham Watson who has been equally professional More

by HALJIMBO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
Feb 02, 2021 -

Family Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your 5th new car! Ricky, Graham, and our team here at Family Hyundai are glad to have you as a customer.

February 02, 2021

Adam greeted me upon arrival, he setup a test drive and was able to answer any questions I had about the Santa Fe. When my car arrived at the dealership Adam took the time to explain all the different sett More

by ERRICOD1025
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Kuckelman, Joe Panici
Feb 02, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai. Enjoy your Santa Fe!

February 02, 2021

The salesman (Mark Ott) and Mike in the service center resolved all the issues I found with the pre=certified car. I found these issues upon quickly examining the the car. These problems should have bee More

by GROCHOLAMIKE
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
Feb 19, 2021 -

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned, though it is good to hear that Mark and Mike resolved the issues with your car. If it's possible to discuss your visit in more detail, please feel free to contact management directly or leave us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 02, 2021

Got a remote start dec 30 . Only worked 1 week brought it back twice finally a new one feb 1 . No remote start for one montg More

by BEVY1030
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Feb 19, 2021 -

Family Hyundai responded

Thank you for providing this feedback, Bev. We apologize for not providing you with an exceptional service experience in regards to your remote starter. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

February 02, 2021

This dealership was a pleasure to do business with and I would definitely buy from them again. I would also gladly send friends and family More

by Thadon03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Family Hyundai responded

Congratulations on your new vehicle! We are so glad that Mayweather had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

February 01, 2021

KRISTI WAS VERY KNOWLEDGABLE AND A PLEASURE TO DEAL WITH. I CAN SEE WHY YOU KEPT HER AROUND FOR 21 YEARS. THIS IS OUR FIRST OF HOPEFULLY MANY HYUNDAI CARS. THANK YOU. More

by JOHN.TERRELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney.
Feb 01, 2021 -

Family Hyundai responded

John, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kristi and our team, and we look forward to working with you again. Congratulations on your new vehicle!

February 01, 2021

I was really happy with the staff. They really went out of there way to get my sister and I what you would expect from the purchase of 2 new cars. More

by JOHNDORGAN2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark And Quan five stars
Feb 01, 2021 -

Family Hyundai responded

John, Thank you so much for taking the time to share your feedback with us. Mark, Quan, and our team are delighted to learn about your positive experience and congratulations on both your new cars! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 31, 2021

service area was very very clean.Tom Salin in service was very polite and explained everything very well and was very helpful. It was a great experience More

by beg647
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 01, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback regarding your experience with Tom in our service department!

January 31, 2021

Excellent, professional and friendly serviceservice. My wait time was just an hour. The waiting area was very clean. I am very pleased with this dealership. More

by SANDRAMORRIS05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Schultz
Feb 01, 2021 -

Family Hyundai responded

Thanks, Sandra, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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