Family Hyundai

Had a small misunderstanding about the work to be done but when the work was completed it was done well. but when the work was completed it was done well. More

Colin was very kind and efficient. He took care of every customer with a smile. He took care of every customer with a smile. More

Bought 6 cars from this dealership over the last 21 years. Was treated like dirt this last time. Dealership kept the car for 8 days and during that time would not return phone calls regarding status. years. Was treated like dirt this last time. Dealership kept the car for 8 days and during that time would not return phone calls regarding status. When we got the car back the front license plate was bend in half and the plastic holder was missing. I feel I was treated particularly bad because I am a female. More

I want to express my deepest gratitude to TJ Schmiitt, the Director of Service, for his incredible support and compassion during a challenging time. We first met TJ during the COVID-19 pandemic when our c the Director of Service, for his incredible support and compassion during a challenging time. We first met TJ during the COVID-19 pandemic when our car was stolen, and the motor failed. It was a difficult year for our family, especially since we have a son with disabilities, and a car is essential for his care. TJ went above and beyond to secure us a car while we waited for a new motor from Hyundai, despite the long delays caused by the pandemic. Throughout this process, TJ was considerate, caring, and attentive. After the motor was finally replaced, we experienced an issue with the air conditioning. TJ initially changed the hose, but the air leaked again. Due to COVID-19, we couldn't return immediately to address the issue. Recently, with the unbearable heat wave, our son's discomfort became a pressing concern. I called TJ, and despite being busy with many other cars, he took the time to call me back a few days later and promptly got our car in to check for leaks with dye. TJ's timely assistance and dedication came at the perfect time, making a huge difference for our family during this extreme heat. We can't thank him enough for being such a caring and respectful person. He truly embodies excellent customer service, and we're grateful for his unwavering support. More

Excellent service. Everyone was very courteous and knowledgeable. Waiting time was a little under two hours as he stated. Everyone was very courteous and knowledgeable. Waiting time was a little under two hours as he stated. More

Kristi was FANTASTIC! !!!!! She was so knowledgeable, helpful and kind. Assisted me in everything related to my new car !!!!! She was so knowledgeable, helpful and kind. Assisted me in everything related to my new car More

Very poor experience especially since had purchased vehicles prior. Dealership has lost my business. Very disappointed. vehicles prior. Dealership has lost my business. Very disappointed. More

Everything went well had a slow leek in my car they took care of it care of it More

People in service department that answered phones extremely Rude , what was supposed to be done in 4 hrs took 3 days extremely Rude , what was supposed to be done in 4 hrs took 3 days More

Kristi and Jerry are always a pleasure to do business with. They do not pressure you and always make sure you’re comfortable with your purchase. They showed me different models/options in the cars so I h with. They do not pressure you and always make sure you’re comfortable with your purchase. They showed me different models/options in the cars so I had a choice. Then they always go over the features in the car so you know before you drive off the lot. I highly recommend them and Family Hyundai! More