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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,329 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,329 reviews

July 05, 2024

No issues, the transaction went smoothly. I have no complaints, The gentleman I dealt with was very professional.. More

by BULLJOE7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2024 -

Family Hyundai responded

Joe, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 04, 2024

Good customer service. We appreciated the prompt response to replacing my engine. The agent was friendly and polite More

by logginsdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Jul 05, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 04, 2024

I am satisfied every time I go there, everything is done smoothy and I am happy. More

by ENGBERG7630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with anyone. I just sat there and waited for my car to be taken care of.
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Jul 05, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

July 03, 2024

Fixed the problem and recall within one day Fast service. Ken provided a great service More

by SAWN807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Jul 05, 2024 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Ken and our team. We're glad to hear we delivered such a great experience!

July 02, 2024

There was a lack of communication and kindness coming from the man who I was working with. The woman answering the phone was nice though. More

by caauwe0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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Jul 05, 2024 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 01, 2024

Very pleasant and professional staff, I’ve purchased and paid off 3 cars with Family Hyundai. They’re honest and reliable company. I would recommend them to anyone. More

by tleachman16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Family Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

July 01, 2024

This dealership was terrible. My car sat there for 1 week and they stated they couldn't duplicate or diagnose the issue. My car lights come on every day, all day by themselves a l More

by ravengatson
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2024 -

Family Hyundai responded

Thank you for bringing this to our attention. If you'd be willing, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 29, 2024

Everyone is very professional and thorough. The service was due to a recall. The work was completed as promised More

by BARB.BROWER
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Mearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cole Nicholson
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Jun 30, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help,Barb, and we hope to see you again!

June 28, 2024

Fantastic service from this dealership. The team here really seems to care about you and what they do.I worked worked with Ken who was great. I feel all of them most likely are after workin More

by MBONELLO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Jun 30, 2024 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 25, 2024

I have been coming to this dealership since I have owned my 2015, 2017 & 2021 Sonatas. I love the service and the people. Collin is always helpful, knowledgeable, honest & courteous. More

by MRCSLITTLE37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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