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Family Hyundai

Tinley Park, IL

4.4
9,338 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,338 reviews

February 29, 2020

Not today. You did a 25 point inspection and did not go over it with me. When I called i was told to pick up the car and they would go over the report. I came in you brought me to the cashier and sent me o More

by WILCHRIS1
Recommend Dealer
No
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Family Hyundai responded

Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

February 29, 2020

The dealership was good. They people are nice. However, the wait was extremely to long. There was a lot of wasted time. They were professional and worked hard to meet my most of my needs. More

by Dinahjsmn
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leon Goldman, Sam Wallace
Feb 29, 2020 -

Family Hyundai responded

Thank you, Dinah, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Family Hyundai.

February 29, 2020

Every time I get my car serviced at Family Hyundai. I get good and friendly service. All questions I have on my car are always answered promptly and correctly.I was told that my car would be ready in about More

by Thomas Granoski
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2020 -

Family Hyundai responded

Hey Thomas, Thank you so much for taking the time to share your feedback with us. We are delighted to learn your questions are always answered quickly and correctly by our service team! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 28, 2020

Always a pleasant visit, the service is reliable and courteous. I know my vehicle is in top condition when they are done. I will keep doing business with Family. More

by JOHN_PUTZ
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 28, 2020 -

Family Hyundai responded

Hi John, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

February 28, 2020

Best Hyundai Service Dept Absolutely the most personable Service Manager and service writers I have ever experienced. Knowledgeable and pleasant whenever I've needed service. T More

by dr.fu75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 28, 2020 -

Family Hyundai responded

Thank you for the glowing review and kind words about Tom and our service staff! We truly appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai!

February 28, 2020

Kristie was wonderful to work with and that's why I came back after 10 yrs back to her, she very helpful. Thank you for all your help! I probably will need more, ha More

by TATKENSON
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Family Hyundai responded

Congratulations on your new vehicle! We are so glad that Kristi had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

February 28, 2020

I enjoyed every part, it was quick & easy. I will highly recommend Basco my salesmen to anyone. Thank you all at Family Hyundai for Everything! More

by ANDERSONAUDREY307
Recommend Dealer
Yes
Employees Worked With
Chabasco Elston
Feb 29, 2020 -

Family Hyundai responded

Thank you, Audrey, for your wonderful review! We are thrilled that Basco had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Family Hyundai!

February 28, 2020

Was a little disappointed they said would only take few minutes and was much longer, also the service guy said to me 2x they will wash your car also and will look great. My car was so dirty and not washed More

by TATKENSON
Recommend Dealer
No
Employees Worked With
Colin Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Family Hyundai responded

Thank you for reaching out in your review. Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Sincerely, Family Hyundai

February 28, 2020

I have been going to Family Hyundai in Tinley Park, Illinois for car service because they are very professional, courteous, and always try to give me a fair price. The consultants try to give me existi More

by SLF
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim and Crystal
Feb 28, 2020 -

Family Hyundai responded

We are very happy to hear that you've had a consistently positive experience here at Family Hyundai! We sincerely value your business and look forward to your next visit.

February 27, 2020

WAS GOOD EVERYTHING WAS GOING REALLY GOOD UNTIL WE HAS TO SIGN THE PAPER WORK , WE PAID CASH AND HAD TO WAIT FOR ALMOST 1.5 HOURS IN THE WAITING ROOM , NOT CO More

by geoele
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2020 -

Family Hyundai responded

Hello, Thank you for taking the time to submit a review. We are so glad we could assist you in finding the perfect car for you. We truly appreciate your business. We apologize, however, that we missed the mark on the long wait in Finance. If you would like to further discuss your concerns, feel free to contact us at your convenience. Regards, Family Hyundai

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