Family Hyundai - Service Center

My car was 1 month old and the battery died. I had it jumped and was told to bring it in and they would replace the battery. Not the case. I was told that it would be a couple days. They gave me I had it jumped and was told to bring it in and they would replace the battery. Not the case. I was told that it would be a couple days. They gave me a crap rental to drive home. Service people were rude. Also, the 2025 Kona does not have a lock out key in the fob. So I had to have parts order me one at a cost of $85.00. Not happy with the entire situation. More

Ken was Nice and professional. I'll will be back. I hope they have a bless Holiday I'll will be back. I hope they have a bless Holiday More

Collin was a big help, very good service. made sure vehicle was done in a very timely manner made sure vehicle was done in a very timely manner More

The associate that worked with me was very pleasant, was realistic about the wait time, the waiting room was comfortable. realistic about the wait time, the waiting room was comfortable. More

They were kind to take me in without an appointment. I should have visited there first. But I went to another Hyundai dealership out the way and regretted it. I have been to Family several times in the I should have visited there first. But I went to another Hyundai dealership out the way and regretted it. I have been to Family several times in the past and walked away happy. I live closer to Family now so I won't make that mistake again. I will be visiting here for my mechanical needs. They got me in. Communicated with me. I sat in a quiet spot waiting which helped because I was tired and needed to charge my phone. They are friendly, hence their name. Lol. Thank you guys for helping me. Not to mention the discounted service I received. That was an extra bonus. The guy who helped me. Please tell him thank you so much as well. Happy New Year 2025 More

Collin is great. He’s always been upfront with me Services s great. Al Pellari as well He’s always been upfront with me Services s great. Al Pellari as well More

The problem was identified in a prompt fashion. The part needed was ordered and delivered the next day. The replacing of the part was completed and the car was ready for pickup. This was down in The part needed was ordered and delivered the next day. The replacing of the part was completed and the car was ready for pickup. This was down in a 24 hour timeframe.. The technician was friendly and professional and kept me informed of the status. More

I would have given 5 stars if I didn't feel like I was scammed with the process of the oil consumption. My husband checked oil regularly since he was a mechanic for years. It was pretty low. I take the ca scammed with the process of the oil consumption. My husband checked oil regularly since he was a mechanic for years. It was pretty low. I take the car in like I was told. They tell me that it's not low. But they topped it with oil anyway. They are waiting for my warranty to be up. That's what they do so they don't have to replace the motor More

They were very courteous and spontaneous. They gave me a ride home while my car was being serviced and picked me up when it was done. Even washed my car couldn’t ask for more. They gave me a ride home while my car was being serviced and picked me up when it was done. Even washed my car couldn’t ask for more. More

Our salesperson, Kristi helped us through the whole process and made sure we knew how to use all the features of our new car. We really enjoyed working with her! process and made sure we knew how to use all the features of our new car. We really enjoyed working with her! More