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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,881 Reviews

5,881 Reviews of Family Hyundai - Service Center

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March 03, 2025

My experience with Family Hyundai has always been a good one. Fast friendly professional service from the service department. More

by Kgess0608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

March 02, 2025

Our service writer kept us informed every step of the way on our repair. His dedication was truly appreciated! More

by MARCELLBLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth
Mar 03, 2025 -

Family Hyundai responded

Thank you, Marcell, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 01, 2025

The best service ever. Out of 15 years of visiting dealerships Family Hyundai is top shelf. Upon arrival entry is prompt and courteous extending to my service advisor JoAna More

by Jnbndmte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JoAna Gonzalez
Mar 03, 2025 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that JoAna had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

March 01, 2025

I have been going to Family Hyundai sinse June of 2002. I have since purchased 5 Huyunda's from them. I will continue due to there professionism from the clean up people up to upper management! More

by Rjoneserin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

February 26, 2025

I've had no interaction with the service department at this dealership. I bought a used car there last month. More

by APORTER51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai!

February 26, 2025

Good professional service with convenient hours for everyone.. Pleasant customer service, and service reps always More

by MFPUND74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

February 26, 2025

People are busy and need to get in and out as quick as possible with the best possible service More

by JOHNNOLAN46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Family Hyundai responded

Thank you for providing this feedback, John, and we apologize for not providing you with a 5-star experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 22, 2025

Car was brought in on 2/18/25, Today is 2/22/25 and Still haven't looked at it to see what's going on with it! More

by wil222314
Recommend Dealer
No
Feb 26, 2025 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 22, 2025

They changed my oil when i brought it in for warranty horn not working. I changed my oil myself the week before. More

by GCSTACK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

February 19, 2025

Matt was inconsistent in his communication. He would say he will get back and says would go by through each interaction. Matt told me when he was told what was wrong with my car That the soluti More

by ROSBRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MATT
Feb 22, 2025 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Feb 22, 2025 -

ROSBRN responded

I appreciate you responding back to me however I’m not sure of what else I can say other than working with Family Hyundai has been so costly to me and the customer service was so draining

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