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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,840 Reviews
Call Service Center (708) 444-7100

5,840 Reviews of Family Hyundai - Service Center

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July 18, 2023

Very friendly and professional. The parts supply worker went above and beyond to help me. More

by BRENDON8118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal from the Service Dept.
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Jul 19, 2023 -

Family Hyundai responded

Thank you for your very kind review, Brendon. We strive to make sure that all of our customers leave happy, and it's great to hear about your experience here at Family Hyundai.

July 18, 2023

Have been in there multiple times for the same issue. Engine light keeps coming on. Spent $500 the first time and it’s come on 2 more times since. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken in service
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July 18, 2023

Great service took a long time probably wasn't the dealer's fault they did leave one splash pan loose underneath which I had to resecure myself More

by leemonreal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Jul 19, 2023 -

Family Hyundai responded

Thanks for your review, Lee! We're glad to hear that we provided great service. We apologize about the wait for service and loose splash pan. If there's anything else we can do for you in the future, please let us know!

July 18, 2023

There was an item missing in my new car. Went to pick it up but service was closed. More

by CATHYANNN
Recommend Dealer
No
Employees Worked With
Maverick Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke
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July 18, 2023

Nice staff, good communication, overall good experience. Enjoyed the fact they washed the car and was very timely and understanding of everything More

by CARTERBAILITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department, Carter! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 18, 2023

Excellent service. Took car in for maintenance. Efficient and on time service. Would recommend to anyone. More

by d_gallo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Jul 19, 2023 -

Family Hyundai responded

Thank you so much for your glowing review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one.

July 18, 2023

Employe Brian very disrespectful assistant manager reprimanded him manager Micheal manager did not upheld Brian More

by T. Jackson
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George took the abuse and tried to play brain off. Did it with class!! Hats off to George , Eric Kratschmer
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Jul 19, 2023 -

T. Jackson responded

I did not appreciate being disrespected or seeing another worker being disrespected. Once i finally received a phone call back from the manager Micheal M. He sided with Brian and stated that the youngman who had shown respect and restraint George was the aggressor.a complete lie! Birds of a feather meaning the manager sided with hisHowever the assistant manger stated that they'd had complaints about Brian and would have him written up. Also had a fair encounter with one of the dealership manager's. I will tell all of my friends and family not to buy from here and also put it on yelp!

Jul 19, 2023 -

T. Jackson responded

I stated everything I wrote here to every person at family. Again I will post on yelp and from my pulpit. I will never ever purchase from them again

Aug 04, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 16, 2023

Extremely friendly and knowledgeable. I like coming back here, because they treat you like family. More

by JON.ZEMGULIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Jul 18, 2023 -

Family Hyundai responded

Thank you, Jon, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

July 15, 2023

Staff very attentive and courteous. Environment was clean and very professional. Service was excited except excellent More

by JOBKAB5780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer, Sonata Bartkus
Report | Print
Jul 16, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 15, 2023

Everything about Family Hyundai is First Class. Their customers are always their number one priority. Friendly and courteous staff. Fantastic service! More

by mzz.p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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