Ferman BMW

We would have given this dealership 5 stars but your customer service cost you a star. Our salesman Stone was awesome, and I would send everyone to him. He went a ove and beyond to make this sale happen customer service cost you a star. Our salesman Stone was awesome, and I would send everyone to him. He went a ove and beyond to make this sale happen. The genius department was outstanding and Jazar was very professional and thorough in explaining every feature of our brand new vehicle. The disappointing parts: I left 3 messages for David the sakesnanager and never got a return call. The brand newX6 was not checked for updates before being released to us resulting in a check engine light by the next day. When we brought the car back we were told the update would take 6 hours.Since we were on vacation we requested the loaner included in our sales agreement. They had none and we waited 4 hours to have a rental arranged through the dealer. When we asked the service team member what to do with the rental when we were done with it ge promptly answered it was not his problem.Someone needs to be trained in question answering. The service dept also stated they would hand wash the vehicle before returning it to us. It was definitely a very poor job and looked better before we gave them our brand new vehicle. More

As always, the services was great service, the communications were clear, and the information provided was timely. Very much appreciate the courtesy and the efficiency. communications were clear, and the information provided was timely. Very much appreciate the courtesy and the efficiency. More

Not all that happy with service department or the guy david that made me buy a warranty that i would never get to use and then when i took it in to have it looked at they told me both oil pans were leaki david that made me buy a warranty that i would never get to use and then when i took it in to have it looked at they told me both oil pans were leaking which they were not and that my ticking noise was from my breaks which it was not either. At the moment im very upset about the whole experience and i hope they do the right thing and actually fix the problem or do something to compensate me for all of the problems ive had with this being my first bmw purchase i thought i could trust the sales man but between him and the service department its been a absolute nightmare. Please help More

Once again, Ferman BMW service was stellar! From the appointment scheduling through completion and delivery! They are always happy and helpful!! Much appreciated! Thank you for all your hard work!!! I appointment scheduling through completion and delivery! They are always happy and helpful!! Much appreciated! Thank you for all your hard work!!! I don’t take my X5 40e anywhere else!!! More

Found the service dept. to be especially knowledgeable, courtesy and helpful in securing a loaner car. Only wish your pricing was somewhat more reasonable. Dean Galotta courtesy and helpful in securing a loaner car. Only wish your pricing was somewhat more reasonable. Dean Galotta More

Very easy I had given up on dealerships my last 2 cars were bought online. But Ferman was excellent from start to finish. I would recommend anyone looking for a grest c as r buying experience to visit th were bought online. But Ferman was excellent from start to finish. I would recommend anyone looking for a grest c as r buying experience to visit this dealership More

Exceptional staff. Everyone went out of there way to make my purchase and additional service needed to my new vehicle. Will be sure to make my next car purchase here. Thank you all! my purchase and additional service needed to my new vehicle. Will be sure to make my next car purchase here. Thank you all! More

Mary is amazing!! This is my 4th BMW lease with Mary. She alway makes the price so easy. They had the car I want and the price was reasonable. alway makes the price so easy. They had the car I want and the price was reasonable. More

Timely and friendly customer service. Reasonable pricing and wonderful quality of work. Great to deal with! I would entrust my vehicle to this group anytime. and wonderful quality of work. Great to deal with! I would entrust my vehicle to this group anytime. More