Ferman BMW

not that great kept my car in the shop for a week for an oil change and new tires as they did not know how to work with fleet car management. kept my car in the shop for a week for an oil change and new tires as they did not know how to work with fleet car management. More

Very helpful and friendly staff. Always appreciate the honesty and ability to work with schedules. Highly recommend to anyone! Look forward to working with you all again soon. honesty and ability to work with schedules. Highly recommend to anyone! Look forward to working with you all again soon. More

I found your staff to be polite and knowledgeable in their field. The sales personal moved the process of my purchase efficiently. I would certainly refer your dealership to friends and family. their field. The sales personal moved the process of my purchase efficiently. I would certainly refer your dealership to friends and family. More

The service is amazing at Ferman BMW! It truly has been the best we’ve ever had compared to other dealerships we’ve used in the past. We always work with Cesar when we need service for our BMW and he goes the best we’ve ever had compared to other dealerships we’ve used in the past. We always work with Cesar when we need service for our BMW and he goes above and beyond every time! More

Ok for service, except they identified a problem and didn't ask me about fixing it. Then sent .e an email stating that there is a problem that I decided to not fix even though I was never given the oppo didn't ask me about fixing it. Then sent .e an email stating that there is a problem that I decided to not fix even though I was never given the opportunity to fix it. More

The staff at Fermans, from the attendens outside greeting, to Nick and Brian inside, to the helpfulness of the "loaner" staff to anyone with a BMW shirt, was courteous, friendly and professional inc greeting, to Nick and Brian inside, to the helpfulness of the "loaner" staff to anyone with a BMW shirt, was courteous, friendly and professional including rectifying our issues. Ferman has a positive training program obviously👍 More

My experience with Ferman BMW has been outstanding so far. The Client Advisor Alex W. was extremely helpful, knowledgeable and just an all around pleasure to deal with. Joe C Business Manager was great far. The Client Advisor Alex W. was extremely helpful, knowledgeable and just an all around pleasure to deal with. Joe C Business Manager was great and explained all available options from finance to extra warranties in a clear manner and didn’t push any extras (only informed) which was a great experience. Karl A.was fair and responsive to all requests and the pricing was exceptional from the cost of the vehicle to the value of the trade. I don’t give high marks often as there is always room for improvement, but in the case of Ferman BMW from start to finish the process has been as close to perfect as I have ever had. All of these people did everything possible to make the experience smooth, uneventful and enjoyable as can be. A special thanks to Alex W on really going the extra mile to make things run efficiently and taking outstanding care of me. More

We had such a great experience! Daniel, our sales representative was so patient and kind and answered all our questions! Even before we went to the dealership he sent us a video of the car we were in representative was so patient and kind and answered all our questions! Even before we went to the dealership he sent us a video of the car we were interested in! Jarod worked with us for financing! He was amazing and made the numbers work! If you’re shopping for a BMW this is the place !!! More

Great. Thank you for making the purchase process easy and smooth. But, more importantly, for honoring the USAA Car Purchase Program. I want to thank David Th Thank you for making the purchase process easy and smooth. But, more importantly, for honoring the USAA Car Purchase Program. I want to thank David Theado, for his straight forward purchasing process principles and for his generosity by offering to bring the car to my home due to my medical condition. These extra steps go a long way in determining one's character and traits. I also want to thank Charlie Fernandez for his follow up emails and phone calls in keeping me posted. And, to Toby, for providing me a 5-minute block of instruction (a military term) on the basic car functions. To the Ferman BMW Team, thank you. More

Daniel was my salesman the service was great and friendly with him had conversation with him like we knew each other will go back to him when it’s time for another car with him had conversation with him like we knew each other will go back to him when it’s time for another car More