Ferman BMW

Professional , Excellent service The attention and follow up from the service team was great. Their attention to our requirements and the updates on the status of the repair was much The attention and follow up from the service team was great. Their attention to our requirements and the updates on the status of the repair was much appreciated More

Quick, simple, transparent and kind Mary Jo was fantastic to work with. She met me at the dealership at 7:00 PM due to me not being able to leave work during the daytime. She had everyth Mary Jo was fantastic to work with. She met me at the dealership at 7:00 PM due to me not being able to leave work during the daytime. She had everything organized and ready for me to look over. The pricing of the car was by far the best I saw in my searching and they even accepted my car with a rebuilt title and 102,000 miles as a trade in and matched the CarMax purchase offer. The other dealerships I met with around Tampa were only willing to pay 1/3 what CarMax offered. While I was signing title and registration documents, Mary Jo went above and beyond by transferring over all of my belongings from my old car to my new car with impeccable detail. What's more, a small GPS chip not visible without knowing where it was. I called the next day and Mary Jo packaged it up and mailed it to me. My experience was void of smoke and mirrors, transparent, more than fair in terms of value and amenable to my needs. I will definitely consider repeating my experience with them when I purchase another vehicle. More

Year service They gave me valet service by bringing me a loaner to Tampa. I have been sick and I truly appreciate the way they go above and beyond in their service They gave me valet service by bringing me a loaner to Tampa. I have been sick and I truly appreciate the way they go above and beyond in their service. More

Friendly and efficient It was effortless. I made the appointment based on a recall and requested a loaner. The appointment was scheduled for early the following week. I was It was effortless. I made the appointment based on a recall and requested a loaner. The appointment was scheduled for early the following week. I was greeted when I arrived and waited in the lounge a shot time until the associate confirmed they would fix the recall items and check a few others that I mentioned. I was given the loaner and left within an hour. I liked the loaner that was brand new! In a day or so the service rep, Cesar called to discuss the additional work I needed and agreed to the price. The following morning I picked up my car without any wait. More

Year #2 Annual Service Every one was very attentive and courteous. Charbel and Jimmy displayed excellent customer sat. The Lady that greeted me was exceptional- did not get Every one was very attentive and courteous. Charbel and Jimmy displayed excellent customer sat. The Lady that greeted me was exceptional- did not get her name More

Just called with a question but as usual they were very professional and friendly and answered my question fully. Always a pleasure to deal with Ferman MINI. but as usual they were very professional and friendly and answered my question fully. Always a pleasure to deal with Ferman MINI. More

Purchase of a 2018 BMW Gary Mack made the purchase of a new car a very pleasant experience. We were very happy with his knowledge of the vehicle and his ability to make sure Gary Mack made the purchase of a new car a very pleasant experience. We were very happy with his knowledge of the vehicle and his ability to make sure of a smooth transaction.We will recommend him to anyone we know looking for a new or used BMW. Thanks again Gary. Ray&Karen More

excellent excellent excellent !!! Every one from start to finish treated me like a valuable customer. With every thing that is going on in this world today, it was refreshing to see a Every one from start to finish treated me like a valuable customer. With every thing that is going on in this world today, it was refreshing to see a business that really cares . It was a pleasure working with the team. Everyone I dealt with had a smile on their face and was very professional. Such a nice change. I would definitely recommend Ferman Mini/BMW to anyone. More

Routine maintenance was anything but routine Ferman BMW has maintained my car since I bought it in 2015. Nick is great. I said do what has to be done (I have maintenance paid for several more yea Ferman BMW has maintained my car since I bought it in 2015. Nick is great. I said do what has to be done (I have maintenance paid for several more years) and they did the big checklist, changed wiper blades, did all kinds of little stuff (as well as the oil change it needed) and gave it back to me washed on the outside and vacuumed on the inside. I waited while service was done and it was pretty quick. More

Quick easy and complete Went in for a routine oil change I planned to just wait for my car. Turned out my car had a recall on it. With in 5 minutes I had a loaner for the day Went in for a routine oil change I planned to just wait for my car. Turned out my car had a recall on it. With in 5 minutes I had a loaner for the day and my car was complete by that evening. Hassle free and always helpful. More