Ferman BMW

Superior Customer Experience Ferman BMW sets the standard for BMW dealerships when it comes to putting the customer first and professionalism. The concern and care I was shown dem Ferman BMW sets the standard for BMW dealerships when it comes to putting the customer first and professionalism. The concern and care I was shown demonstrated to me that Ferman BMW purposes to establish long term relationships with their clients and To pursue excellence in all of their dealings. Five stars because six is not an option. More

Serviced and cleaned My car was serviced, washed and vacuumed and I didn’t have to wait a long time. Comfortable waiting area and friendly staff. After I made the appointm My car was serviced, washed and vacuumed and I didn’t have to wait a long time. Comfortable waiting area and friendly staff. After I made the appointment, I received a reminder text. More

Great experience! I would highly recommend this dealership. Staff is friendly, honest, and they made car buying no hassle at all. We needed to get in and get out due to I would highly recommend this dealership. Staff is friendly, honest, and they made car buying no hassle at all. We needed to get in and get out due to it being Halloween, and they had everything ready for us. I will be going to Ferman for my next bmw! More

Service All of our needs are always taking care of by ferman bmw and their team. Thanks you for always helping us in service and in sales All of our needs are always taking care of by ferman bmw and their team. Thanks you for always helping us in service and in sales More

Outstanding Everyone was very helpful, courteous and professional. Attention to detail was key and clear explanation of the steps and processes involved with the Everyone was very helpful, courteous and professional. Attention to detail was key and clear explanation of the steps and processes involved with the service visit and car loaner. More

Dissapointed with the quality of the work Dealer replaced the valve cover on our X3. When I checked the work I realized that they did not put the engine cover stand-offs back in and the engine Dealer replaced the valve cover on our X3. When I checked the work I realized that they did not put the engine cover stand-offs back in and the engine cover was just loose on top of the engine. Had to take it back to have them fix that properly. For a luxury car dealer like BMW and charging top dollar for service, I would expect a better level of care and attention to detail. More

Repaired baring in front passenger wheel Great about getting our X5 in quickly along with offering a BMW loaner car while our X5 was being worked on. Jamie’s communication was great updatin Great about getting our X5 in quickly along with offering a BMW loaner car while our X5 was being worked on. Jamie’s communication was great updating us on the progress of our X5 More

Outstanding service! Ferman’s service department is fantastic! It’s facility is clean, well organized and you can monitor your vehicles progress on a video monitor while e Ferman’s service department is fantastic! It’s facility is clean, well organized and you can monitor your vehicles progress on a video monitor while enjoying a great cup of gourmet coffee and a bagel. Of particular note is maintenance team leader Stevon Budhu. Stevon’s BMW’s knowledge and maintenance skills are extraordinary. He is a key member of Ferman’s maintenance team and the primary reason that I return to Ferman for my maintenance requirements. I enjoy our conversations and appreciate his advice. Stevon is a superlative asset to the Ferman team! More

What car buying should feel like Our entire experience at Ferman BMW was a great one - from our Client Advisor Marcos Villas-Boas, to Sales Manager Phil Bennis, to Finance Director Sc Our entire experience at Ferman BMW was a great one - from our Client Advisor Marcos Villas-Boas, to Sales Manager Phil Bennis, to Finance Director Scott Douglas, everyone was very friendly and there was none of that high pressure car sales nonsense, however, everyone was also very professional. We were made to feel comfortable and actually enjoyed the time we spent there. Most importantly, in the end, we ended up with exactly the BMW we wanted for the price we wanted. Thanks, guys! We'll be back and we've already told many friends and family members about you. More

Great Sales Professional Sara Griffith greeted me in the lobby with a high level of professionalism, courtesy and kindness. She immediately discussed with me my needs, likes a Sara Griffith greeted me in the lobby with a high level of professionalism, courtesy and kindness. She immediately discussed with me my needs, likes and purchase timeline. During the test drive, Sara displayed her product knowledge from a purely personal perspective. She related to me as a consumer and on a personal level, showing interest in my profession, where I originally came from and my experience in Florida. All of this factored into me making a same-day buying decision. She covered all of the bases. I will definitely rank my interaction with her at the very top of my car buying experiences. More