Ferman BMW

DISAPPOINTING SERVICE *Very disappointed with Ferman BMW service. SIMPLE OIL CHANGE FOR BMW 535I MSPORT Even after clearly stating the issues, With Nick, he never advised *Very disappointed with Ferman BMW service. SIMPLE OIL CHANGE FOR BMW 535I MSPORT Even after clearly stating the issues, With Nick, he never advised his Blue team to perform any courtesy inspection and move over they stated everything is fine on the document.** Everyone waiting for their car can hear the noises on the car and told me. Rear tires are less thread and bad but not mentioned. Just to name a few things. Finally, they called me 3 hours after the car was ready and parked outside, while i was sitting right in front. (Simple Oil change) BAD EXPERIENCE WITH FERMAN SERVICE. I called and left several messages to the service manager and never recieved a call back or can reach him, sorry to say this but Ferman BMW has lost their customer Service courtesy skills. I am not a complaining type but this action needs attention. Please make a note and think before you take your bmw to Ferman More

Scott Simpson and Erin chaparro Our dealer Scott was so patient with me and my hubby was very personable not just rushing us to buy it and made our 2 hour trip worth it up there . Er Our dealer Scott was so patient with me and my hubby was very personable not just rushing us to buy it and made our 2 hour trip worth it up there . Erin was amazing was patient also and was very personable and I absolutely loved our visit. More

Great experience Kenneth Russell was extremely helpful and resolved the issue quickly. I would absolutely recommend and request him in the future. Great guy, friendly, Kenneth Russell was extremely helpful and resolved the issue quickly. I would absolutely recommend and request him in the future. Great guy, friendly, and efficient! More

Great experience The dealership is modern and well run. Steve Venden , my sales rep for many years always makes it an exceptional experience. The others on staff are a The dealership is modern and well run. Steve Venden , my sales rep for many years always makes it an exceptional experience. The others on staff are always polite and helpful. The service is very good. I have always been treated first class More

Everything is divine intervention! Honest, genuine, knowledgeable and dedicated to his clients. Steve Venden is an awesome person and divine intervention made our paths cross and what Honest, genuine, knowledgeable and dedicated to his clients. Steve Venden is an awesome person and divine intervention made our paths cross and what a pleasure it was. Yes I’m talking about my car buying experience with Steve. One of a kind and God sent! Thank you just isn’t enough, however I don’t know the words to express my gratitude for the best car buying experience to date so I will say... Thank you thank you thank you! More

Great excellent Easy going and great people to work with , would recommend family and friends. To this dealership. A one service no hassle , just great people . Five Easy going and great people to work with , would recommend family and friends. To this dealership. A one service no hassle , just great people . Five stars More

Awesome Customer Service and Sales People After a pretty bad experience at another car dealer, I immediately called came to Ferman BMW and explained my situation and they were nothing short of After a pretty bad experience at another car dealer, I immediately called came to Ferman BMW and explained my situation and they were nothing short of amazing to make my experience great with them. Brian was so patient with me and listened to my car needs and Steven went above and beyond to make sure I loved my vehicle before purchasing and his knowledge was extensive on it. Thank you for making my purchase so easy and quick!! It was well worth it. More

Great good people to work with Everyone very professional and on there A game when it came to representing the products. The sales person knew the car he was selling and had three o Everyone very professional and on there A game when it came to representing the products. The sales person knew the car he was selling and had three of that brand himself. More

Outstanding buying experience I purchased my car from Furman BMW this past Sunday. I’ve been searching for the right car for the past six months. I inquired about multiple cars and I purchased my car from Furman BMW this past Sunday. I’ve been searching for the right car for the past six months. I inquired about multiple cars and Alex responded to my inquiries. Alex was not pushy and very informative. He responded to my inquiries quickly and always with professionalism. When I buy again in the future, I will go back to Furman!! More

Love these people Text what I need. Come in get a loaner. Pick it up later. Awesome people . They take all of the pain out of it!thank you! Text what I need. Come in get a loaner. Pick it up later. Awesome people . They take all of the pain out of it!thank you! More