Ferman BMW

They made it right After management learned about a problem I'd had, their response was instant. Good to their word. Sorry that it didn't get done the first time After management learned about a problem I'd had, their response was instant. Good to their word. Sorry that it didn't get done the first time More

Great all around! Mike A. was patient, clear, and always professional. He helped us get into the car of our dreams, and took care of all the little details with a smile Mike A. was patient, clear, and always professional. He helped us get into the car of our dreams, and took care of all the little details with a smile. Highly recommend Mike and Ferman BMW! More

Very pleased I was very pleased with my recent experience with leasing my new vehicle. Mary Keller is an outstanding sales person! The price and trade in value w I was very pleased with my recent experience with leasing my new vehicle. Mary Keller is an outstanding sales person! The price and trade in value were very fair. More

Had a great experience David Soto the Salesmen was very helpful in getting my deal done. The finance department was very helpful as well and made my experience great! David Soto the Salesmen was very helpful in getting my deal done. The finance department was very helpful as well and made my experience great! More

Annual Service Good professional service. In for annual maintenance, nothing unexpected. Was able to get a loaner and not have to wait in the showroom. Car was retur Good professional service. In for annual maintenance, nothing unexpected. Was able to get a loaner and not have to wait in the showroom. Car was returned clean when done. More

Superior experience at Ferman BMW. Just purchased my second BMW- at Ferman BMW. Want to give a shout out to sales manager Alan, superior sales advisor Mary, Mr. tech savvy Alex, super Just purchased my second BMW- at Ferman BMW. Want to give a shout out to sales manager Alan, superior sales advisor Mary, Mr. tech savvy Alex, super smart and delightful AJ, and last but not least the man the wonderful Willie. So thank you all,look forwarding to visiting the dealership soon. More

Just okay There was no advance planning and my service rep treated me as if my questions were barely tolerable. It was known that prior to my visit that my tire There was no advance planning and my service rep treated me as if my questions were barely tolerable. It was known that prior to my visit that my tire had a slow leak and no one checked on the availability of a replacement tire until I had already waited an hour. It took 3 hours to change oil, wipers, and one tire. It was also frustrating that pricing a simple wiper replacement took so long and was so expensive. The processes could definitely use some streamlining. More

Courtney Rocks It Thank you Courtney for being professional and effective at your role. I appreciate your excellent customer service. I love my mini even when I have Thank you Courtney for being professional and effective at your role. I appreciate your excellent customer service. I love my mini even when I have to bring it in. More

DISAPPOINTING SERVICE *Very disappointed with Ferman BMW service. SIMPLE OIL CHANGE FOR BMW 535I MSPORT Even after clearly stating the issues, With Nick, he never advised *Very disappointed with Ferman BMW service. SIMPLE OIL CHANGE FOR BMW 535I MSPORT Even after clearly stating the issues, With Nick, he never advised his Blue team to perform any courtesy inspection and move over they stated everything is fine on the document.** Everyone waiting for their car can hear the noises on the car and told me. Rear tires are less thread and bad but not mentioned. Just to name a few things. Finally, they called me 3 hours after the car was ready and parked outside, while i was sitting right in front. (Simple Oil change) BAD EXPERIENCE WITH FERMAN SERVICE. I called and left several messages to the service manager and never recieved a call back or can reach him, sorry to say this but Ferman BMW has lost their customer Service courtesy skills. I am not a complaining type but this action needs attention. Please make a note and think before you take your bmw to Ferman More

Scott Simpson and Erin chaparro Our dealer Scott was so patient with me and my hubby was very personable not just rushing us to buy it and made our 2 hour trip worth it up there . Er Our dealer Scott was so patient with me and my hubby was very personable not just rushing us to buy it and made our 2 hour trip worth it up there . Erin was amazing was patient also and was very personable and I absolutely loved our visit. More