Ferman BMW

Great Experience Experience from initial looking to driving away was positive and loved dealing with professionals at each step of the process. Charlie is very easy to Experience from initial looking to driving away was positive and loved dealing with professionals at each step of the process. Charlie is very easy to deal with as he knows his vehicles. More

BMW X5 Robert and the entire team were great to work with! Robert is not a pushy sales man. In fact he was more concerned about us finding the right vehicle Robert and the entire team were great to work with! Robert is not a pushy sales man. In fact he was more concerned about us finding the right vehicle by ordering exactly what we want, rather than trying to sell something in stock. My only complaint is that this review requires me to put in the email password and the username. Makes no sense to force customers to do that. More

New BMW Had a great experience at Ferman BMW. Dealing with Alex was a pleasure . There were no surprises in the transaction. I highly recommend Alex and Ferma Had a great experience at Ferman BMW. Dealing with Alex was a pleasure . There were no surprises in the transaction. I highly recommend Alex and Ferman BMW. More

Great vehicle Greg is top nitch, he made sure I had exactly what I wanted and had the car ready early for me.....highly recommend not pushy at all. Great Dealershi Greg is top nitch, he made sure I had exactly what I wanted and had the car ready early for me.....highly recommend not pushy at all. Great Dealership amd Great sales rep. More

Great salesperson David Soto David was easy to work with. He was knowledgeable about the cars we were interested in. He never pressured us. Called when he saw a car that he thoug David was easy to work with. He was knowledgeable about the cars we were interested in. He never pressured us. Called when he saw a car that he thought we might be interested in. Thanks David for making our car search pleasant. More

Great experience! When you buy a car is never easy....I had the most positive experience at Ferman Bmw. Thomas (the manager) and Robert (the sales person) they worked i When you buy a car is never easy....I had the most positive experience at Ferman Bmw. Thomas (the manager) and Robert (the sales person) they worked in team, incredibly fast and clear, they satisfied and passed my expectations. I highly recommend!!! More

Great buying experience!!! This is the second car we bought from Ferman BMW and the people and process could not have been better. They were easy to work with and honest in the This is the second car we bought from Ferman BMW and the people and process could not have been better. They were easy to work with and honest in their dealings. A big thank you to Robert Chodorowski, our sales associate - Robert was friendly, fair and most of all honest and straightforward. More

Didn't get the car I bought a 2019 BMW X5 on 12/15/2018. Here are all the issues I have: 1, I wanted a car from another dealer, Ferman didn't even know if they can ge I bought a 2019 BMW X5 on 12/15/2018. Here are all the issues I have: 1, I wanted a car from another dealer, Ferman didn't even know if they can get the car from that dealer and then they directly asked the deposit from me and "sold" the car. 2, After I accepted the new offer which is another BMW X5 with sport package, they told me there is something wrong with the system right after I signed everything, they told me the new car required to refresh the system and it will take two to three days. 3, And for now, it's almost 3 weeks, I still didn't get the car. 4, The replies are always slow and unclear. I requested the official report for the issue, but they just said there is something wrong with the control unit, it needs to be repaired or replaced. But there is no clear reason provided. 5, The loaner car they provided also have issues, the second day I got the car have a tire pressure alert, and then I went to their dealer service to inflate the tire and after a day, the alert comes again. I thought there is some sensor issue so I drove it for about 80 miles for holiday, but after I try to drive it the other morning, the pressure became very low, I found it was nailed and I assume the tire was nailed before I got it, 6, Again for the loaner car, I got a call from their service on 12/29 but missed the call. Receive another call on 12/30 saying the car's registration will expire on 1/1, so I told I can come if needed, but totally got no reply on 12/31 until around 5pm. Thanks Greg and Alex with the Model they gave for not being able to deliver my car. But I already paid 48k and the finance is still on going, I really want my car. More

Best car buying experience Alex Senko was excellent, very responsive, professional and he knows his BMW's well! He answered every question about the certified pre-owned car I bo Alex Senko was excellent, very responsive, professional and he knows his BMW's well! He answered every question about the certified pre-owned car I bought and even had his service department call to answer questions regarding prior services I saw on carfax. The amount of time it took for financing took longer than I expected however, but partly my fault for allowing the finance person tell me about all of the optional warranties. Overall I highly recommend this dealership and feel they are completely honest. More

Great Customer Service & Straight Forward I worked with Dan MacDonald who was great. He was very helpful and answered all my questions. You can tell he genuinely cares and wants to help his I worked with Dan MacDonald who was great. He was very helpful and answered all my questions. You can tell he genuinely cares and wants to help his customers. He went above and beyond if he could not answer a question he would find out. I also spoke with Mickey Lambert after calling many dealerships. His honesty and quick response time was second to none. Last but not least I received great service from Erin Chaparro who was very knowledge with the business side of the purchase and made everything very easy. They made a great team and provided a great customer experience! More