Ferman BMW

Service without an appointment Brought the car in without an appointment and got the battery, tire, and front bumper replaced within a couple hours. I didn’t even ask about the fade Brought the car in without an appointment and got the battery, tire, and front bumper replaced within a couple hours. I didn’t even ask about the faded front bumper but Darlene replaced it anyways. Great service all around! More

The best of the best The experience of buying the ultimate driving machine was superlative. My salesman, David, helped me get the car I wanted at a great price point. The The experience of buying the ultimate driving machine was superlative. My salesman, David, helped me get the car I wanted at a great price point. The entire experience was like the ride of my new BMW: the ultimate. More

My experience was great Thank you for making the buying experience pleasurable and for allowing me to get out of my current vehicle. I appreaciate the BMW/Mini staff. Thank you for making the buying experience pleasurable and for allowing me to get out of my current vehicle. I appreaciate the BMW/Mini staff. More

great service; great customer service; great facility. From arrival to departure a class act! Cesar was very good. Informative and polite and just plain nice. The coffee is also an incentive. Love the From arrival to departure a class act! Cesar was very good. Informative and polite and just plain nice. The coffee is also an incentive. Love the coffee maker. More

Cesar gets it done. Ferman is a big company and their BMW dealer has a lot of employees and service advisors. It is in these kinds of situations where it's often hard to Ferman is a big company and their BMW dealer has a lot of employees and service advisors. It is in these kinds of situations where it's often hard to find personalized attention. Fortunately, Cesar puts that concern to rest: he is responsive, candid, and empathetic. Most importantly, he takes pride in doing things right. More

Great service I went there for an oil change and air conditioner truck. They treated me great I had my loaner car no time flat. All GREAT! I went there for an oil change and air conditioner truck. They treated me great I had my loaner car no time flat. All GREAT! More

Superb Experience I am always treated with utmost respect and care when I arrive, from beginning to end. Staff is curteous and always goes above and beyond I am always treated with utmost respect and care when I arrive, from beginning to end. Staff is curteous and always goes above and beyond More

Flat Tire I was towed in with no appointment due to a blowout in my run flat tire. The dealership got me shuttled to work while the damage was assessed. Luckily I was towed in with no appointment due to a blowout in my run flat tire. The dealership got me shuttled to work while the damage was assessed. Luckily the wheel was ok, but the force of the impact caused need for an alignment too I requested that both front tires be replaced, as they were worn anyway. Darlene only had 1 tire in stock, but set me up with a loaner car so I'd have transportation the next day. Everyone I worked with made everything so easy and they were super efficient-no hours in the waiting area. The prices were also in line with what Tire Kingdom would have charged to do the same work, so you're not getting over charged by going to the dealer. I'm so glad I bought my car here. More

Fast and easy Caesar took care of everything and kept me informed with updates about the progress of the service in my car. Comfy waiting room as well. Caesar took care of everything and kept me informed with updates about the progress of the service in my car. Comfy waiting room as well. More

Fantastic Salesman(Wow!!! Great Dealership) I Spoke to Dan Macdonald over the phone and right away I was impressed. I had called several other dealers and spoke to the business development unit I Spoke to Dan Macdonald over the phone and right away I was impressed. I had called several other dealers and spoke to the business development unit but the sales dept never called me back. Well Dan took all my information went outside to check on the car I called about and emailed me pics of the car. He even pointed out all the imperfections and highlighted them out in his pics...Wow must salesman don't do that. Dan gave me his cell and when I had questions that same day I must of called him on his cell phone 5 times and he answered every time. I did credit app over the phone and drove 250 miles to the dealership because I liked the Lexus they were selling but I also liked Dan. Believe me I would not have drove that distance if the salesman was an a>>hole which must of them are. When I arrived at the dealership Dan had the car looking immaculate as he put his best detail guy on it. I was so impressed I decided to buy another car from him a few days later, I just wish all sales guys could be like him! More