Ferman BMW

Just not worth the grief. My car has 18k miles on it. I got a nail in my passenger rear tire and took the tire off to take a look. I noticed that the just inside edge had worn My car has 18k miles on it. I got a nail in my passenger rear tire and took the tire off to take a look. I noticed that the just inside edge had worn down to the steel belts. Just that one tire. They wouldn't cover the alignment under warranty, and would not prorate the 30k mile warranty on the tire. After posting this review, Karl called and we spoke. He expressed that he was upset that I had not given him a chance to address the issue before posting the review. He explained that Jamie had not communicated what I had requested regarding the prorating of the tires. He asked that I give him a chance to make it right, I agreed. He advised that he would have Jamie call me back with what he was able to work out. Jamie called back to advise that his offer to make it right was 50% off the the alignment and he would match the price advertised by Sam's Club. It was explained to me previously by another service adviser that they already price match any advertised price. I called 4 shops to get quotes for a four wheel alignment. All of the quotes were within $10 of the discounted one offered by Karl. So, really his offer was basically to price match the alignment and the tires. Which really wasn't an apples to apples match, the price at Sam's Club includes road hazard repair or replacement. Jamie also explained that the offer was contingent on me changing this review to 5 stars. I called Jamie back and declined the offer. It is my opinion that 5 star service would either be not having to deal with all this in the first place or, after being made aware, going above and beyond to make it right, price matching a competitor doesn't qualify. Save yourself the grief and take your BMW to Bert Smith, Reeves, or Fields. This is not the first time that Ferman BMW service has failed. I honestly cringe when I have to take my car there. I love my car and will buy my next BMW at one of the others in the area. Update: My car was supposed to have been "inspected", however when I drove away, 3 of the 4 tires had the incorrect pressure and the car was warning me. I didn't want to go back inside, so I went to the closest tire shop and had them fix the tire pressure. Another failure. More

Excellent Service / Great Establishment / Wonderful Showroom Jamie is my advisor and she is awesome. Have been buying and servicing my cars here for over 12 years. Purchase a 740i and a 745i and customer servi Jamie is my advisor and she is awesome. Have been buying and servicing my cars here for over 12 years. Purchase a 740i and a 745i and customer service remains as strong as ever. I currently do not drive a BMW, my son's car was in service, but I'm looking to move back to a BMW from my CLS 63 I travel almost 50 miles to go to this dealership past other BMW dealers that are closer. Enough said. More

Customer Service Very professional and pays attention to customer. Noticed I was looking at a different vehicle and brought the key without being asked. The overall d Very professional and pays attention to customer. Noticed I was looking at a different vehicle and brought the key without being asked. The overall dealership seems organized with good processes. They have quality inventory at competitive prices. Thanks Jack! Dan was also very helpful and informative during the paperwork process. Had everything prepared when we arrived. Good financing team also...willing to work together. More

Service center Top notch customer service team from greeters, car loaner agents and service advisors. Everyone is engaged and knowledgeable and it shows in their pro Top notch customer service team from greeters, car loaner agents and service advisors. Everyone is engaged and knowledgeable and it shows in their professionalism and attention to detail. Jamie Annese makes herself available for open communication and always follows up in a timely manner. In this day and age it is tough to find this level of customer service and I applaud you and your team. More

Recall From entry to exit of your facility, the experience was handled by your personnel with professionalism - the four or five people I had contact with we From entry to exit of your facility, the experience was handled by your personnel with professionalism - the four or five people I had contact with were a credit to the operation - a special highlight was Casar, his friendly manner changed the time there from a task which needed to be done to a pleasurable morning - your physical facility is second to none - I have described it as being like a five star hotel - good job More

Charles Fernandes was awesome! X5 purchase I love cars but nobody hates the new car buying process more than me. I met Charles a few weeks ago while getting my BMW serviced and I was wondering I love cars but nobody hates the new car buying process more than me. I met Charles a few weeks ago while getting my BMW serviced and I was wondering around the showroom. Reached out to him this morning about coming in to look at an X5 for my wife. Absolutely the best car buying experience of my life. Very knowledgeable on the vehicles. Very friendly and helpful. First time I have ever left a car buying experience happy with the deal, happy with the vehicle, and happy about the process itself. Highly recommend! More

Excellent using experience! I am very happy with my purchase at Ferman with Alex Wolf. He was kind courteous and honest. Very pleased with the experience from start to finish. I am very happy with my purchase at Ferman with Alex Wolf. He was kind courteous and honest. Very pleased with the experience from start to finish. More

Love My MINI . Mark Davis was very. Knowledgeable and accommodating. Great inventory. I only drove the Countrymann that I purchased. Absolutely love it. Out handles Mark Davis was very. Knowledgeable and accommodating. Great inventory. I only drove the Countrymann that I purchased. Absolutely love it. Out handles much better than I ever imagined More

leased car very satisfied. had a good experience with the sales person. one little issue with the financing where we were charged for something we did not ask very satisfied. had a good experience with the sales person. one little issue with the financing where we were charged for something we did not ask for. Not a big charge. More

New BMW purchase. Excellent, non pushy environment all the way up to the GM who stopped by to chat. See Greg for your next BMW. Purchase my first and second BMW! Excellent, non pushy environment all the way up to the GM who stopped by to chat. See Greg for your next BMW. Purchase my first and second BMW! More