Ferman BMW

Always a great experience Every time I go into Ferman Mini I always have a great experience. All of the employees want you to have a good experience, and they all truly seem li Every time I go into Ferman Mini I always have a great experience. All of the employees want you to have a good experience, and they all truly seem like they enjoy working there. More

Great service Everything ran smoothly. CeSar was friendly and professional. Work done as promised and on time. Clean, attractive waiting area. Nice assortment of dr Everything ran smoothly. CeSar was friendly and professional. Work done as promised and on time. Clean, attractive waiting area. Nice assortment of drinks and snacks. More

Good Buying Experience Alex, my dealer sales agent, was very helpful, professional and knowledgeable. This is my 2nd experience purchasing a car from Alex and I would charac Alex, my dealer sales agent, was very helpful, professional and knowledgeable. This is my 2nd experience purchasing a car from Alex and I would characterize both as a “Very Good Experience”. I was able to negotiate an acceptable purchase price. The only surprise was associated with my trade-in, where the dealership reduced my trade-in value by 5.5% with questionable justification. Overall a very good buying experience. More

Excellent customer service Alexis made purchasing a car extremely painless. Kept in contact with me every step of the way. A+ customer service. Very impressed. Keep up the great Alexis made purchasing a car extremely painless. Kept in contact with me every step of the way. A+ customer service. Very impressed. Keep up the great work. More

New car purchase The Ferman Team continues to excel in professionalism, customer service and overall friendliness in all departments that I have interacted with. My S The Ferman Team continues to excel in professionalism, customer service and overall friendliness in all departments that I have interacted with. My Sales advisor, Steven Venden, has sold me 4 cars to date and each experience has been more enjoyable than the last. My service advisor, Nick Hawk, has been outstanding as well. More

Service on BMW 428i and purchase/trade for BMW 440i We have always had a great experience with Fetman BMW. All employees are helpful and go out of their way to make sure the company is well represented We have always had a great experience with Fetman BMW. All employees are helpful and go out of their way to make sure the company is well represented. GREGORY LARSEN HAS GONE ABOVE AND BEYOND IN MAKING OUR TRADE FROM THE 428I TO THE 440I A VERY PLEASANT EXPERIENCE. More

Great Experience I've had many car buying experiences.. none of them great until working with Mary, Allan, Scott and Stone at Ferman BMW. I am grateful for their atten I've had many car buying experiences.. none of them great until working with Mary, Allan, Scott and Stone at Ferman BMW. I am grateful for their attention and professionalism. They all worked together to make it happen. I was looking at many cars nationwide and had many choices. In the end I was sold on the people. I've never been treated better. A big thank you to each one of you. More

A+ Experience The moment we enter the dealership Michael welcome us with a smile, after finding the car we wanted, Michael explained the benefits of the car without The moment we enter the dealership Michael welcome us with a smile, after finding the car we wanted, Michael explained the benefits of the car without any preassure for us to buy.. The process of buying was smooth, Erin made the signing process simple & quick. Thank you for the wonderful experience.. More

Service Review- Pete DeNunzio for 2018 540i Your service team was once again superb. I came in to drop off the car, had a loaner waiting for me, and was back to work in 20 minutes. The work wa Your service team was once again superb. I came in to drop off the car, had a loaner waiting for me, and was back to work in 20 minutes. The work was completed within a few hours and I had my car back the same day. Only put 17 miles on the loaner. More

Best car purchasing experience I have had to date. Generally speaking I dread the car buying process as its historically been a nightmare process of being “Yes’d” over and over to only get a bait and s Generally speaking I dread the car buying process as its historically been a nightmare process of being “Yes’d” over and over to only get a bait and switch or lack of transparency in the details fo the deal until its time to sign. My experience with Robert at Ferman couldn’t have been any further from this. My wife and I shopped at all the other surrounding BMW dealerships and also other comparable brands only to receive the expected treatment at those locations. Our initial visit to Ferman was late in the day and extended well past the normal operating ours with both Robert and the GM Karl extremely accommodating after hours, all without the hard press to make the deal at that exact moment. After my wife and I toured the other dealerships over the weekend, we had narrowed our choices to two vehicles, one of which was the X5 we purchased from Ferman. The other car’s dealership is owned by a client of mine and they were able to give me an incredible deal. However, I knew my wife really preferred the X5. It should also be noted that Robert’s follow up was simple, yet direct without hi-pressure and by the most professional out of any correspondence with any other dealerships I received. I replied to Robert’s follow up email with a simple breakdown of what I wanted to make the deal happen, expecting the standard, “tug-of-war” negotiating, regardless of how pleasant the experience had been thus far. Two hours later I received an email that Robert had gone to his supervisor and they worked out the deal exactly as requested. I came in the following day and again no surpsises. Robert even took the extra initiative to test drive the vehicle once more for us and discovered the alignment to be slightly off, sent me the report from service showing that and had it corrected before I got there to sign. Additionally, the lease turn in rep, Stone, was extremely courteous, accommodating and very respectful through that process as well. That goes the same for Scott in finance, great guy, great personality and clearly did his job presenting all the add-ons during that phase of the process, but never pushed back when I respectfully declined the majority of them. All in all, hands down the best car purchasing experience we have had and I couldn’t be any happier with the service I received from Robert and the staff at Ferman. I will DEFINITELY be recccomending Robert and Ferman to anyone I know who is shopping BMW and we will continue to keep our business there for service and purchasing moving forward. More