Ferman BMW

Excellent Customer Service Douglas was extremely courteous, from my first interaction with him, and throughout the duration of my service. He kept me informed about the status Douglas was extremely courteous, from my first interaction with him, and throughout the duration of my service. He kept me informed about the status of my vehicle, the associated costs, and answered all of my questions. Douglas was also quick in returning calls, and made my overall experience very pleasant. Additionally, the loaner vehicle provided was very spacious and met my needs during the service of my vehicle. More

Good People, Good Service Over the last 10 years I've received nothing but excellent service. Over the years I have dealt with different people and always with excellent resul Over the last 10 years I've received nothing but excellent service. Over the years I have dealt with different people and always with excellent results. More

New car We bought a new car and Mary Keller was awesome. She helped us without pressuring us and had everything done in a very timely manner. We bought a new car and Mary Keller was awesome. She helped us without pressuring us and had everything done in a very timely manner. More

Best place to buy car one of my favorite places to buy a car, that's why I'm already buying 3 cars. All workers are attentive and cordial and help you in everything so you one of my favorite places to buy a car, that's why I'm already buying 3 cars. All workers are attentive and cordial and help you in everything so you can leave happy. More

Great service The shop was clean the service advisor kept me well informed during my stay. They were knowledgeable and helped me get my car fixed. I The shop was clean the service advisor kept me well informed during my stay. They were knowledgeable and helped me get my car fixed. I More

Positive Experience Professional service, comfortable amenities for waiting (including plenty of space to work remotely), and good work with a good result. That sums up Professional service, comfortable amenities for waiting (including plenty of space to work remotely), and good work with a good result. That sums up my recent experience here. I would return or recommend it without hesitation. More

A/C check Checked system for any a/c faults. A/C had one occasion that it did not operate at all...no signs of life; however, worked fine after that. System c Checked system for any a/c faults. A/C had one occasion that it did not operate at all...no signs of life; however, worked fine after that. System check was clear, no faults found Also, Cesar and I discussed the 'vinegar' smell that is happening frequently from vents. Cesar recommend that I have a condenser conditioning performed at my own expense, not a warranty item. More

Outstanding Cesar is a incredible guy. He stays in touch and updates as often as he can. I would recommend anyone to Ferman service. Cesar is the bomb!!! Cesar is a incredible guy. He stays in touch and updates as often as he can. I would recommend anyone to Ferman service. Cesar is the bomb!!! More

Routine maintenance and subsequent repair Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it’s behind me! More

Brake replacement at Ferman BMW Nick did an excellent job coordinating the replacement of my front disc brakes, pads, rotors and sensors as well as arranging for a loaner car while t Nick did an excellent job coordinating the replacement of my front disc brakes, pads, rotors and sensors as well as arranging for a loaner car while the work was being done. . Very happy with the result. More