Ferman BMW

5 Start Thank you for the 5 star service. The service department was wonderful, welcoming and a pleasure to do business with. The service was streamlined and Thank you for the 5 star service. The service department was wonderful, welcoming and a pleasure to do business with. The service was streamlined and Cesar Tereso took time to explain the processes and timeline. More

Great experience so far Cesar was great!! Getting in and out of service is quick. Great lounge area. So far they have my business from now on but that could change depending Cesar was great!! Getting in and out of service is quick. Great lounge area. So far they have my business from now on but that could change depending on how long my car will last. Used to be a Toyota guy now I am a bmw customer More

Serious issues that could kill people My issue is not with my service advisor, it is with the lemon that was sold to me My is 4 years old and has had to have service many, many times My issue is not with my service advisor, it is with the lemon that was sold to me My is 4 years old and has had to have service many, many times. I bought this "certified pre-owned" vehicle about a year ago and have had nothing but trouble with it. So far I've had to have the battery replaced, dashboard replaced, and most recently a broken steering shaft, plus other not so major issues. I am terrified to drive my children in this car. None of these issues should happen on a car that's only 4 years old and supposedly "certified". I contacted BMW corporate office and they have no interest in helping me get a safer vehicle. I was offered one monthly payment for the 7+ times I've had to be inconvenienced by requiring service - not to mention a broken steering shaft could have killed me, my children, or someone else! I would not recommend BMW to anyone. It will the biggest waste of money you've ever spent! I plan to contact an attorney and pursue this further. More

Excellent, professional, expedient service I brought my car in to have several items serviced. I was able to make an appointment quickly, request a loaner car for the day since picking up the I brought my car in to have several items serviced. I was able to make an appointment quickly, request a loaner car for the day since picking up the following and needed transport. I was checked in quickly by my Service Manager and checked out quickly with a loaner. Everyone was pleasant and they provided quick follow-up on status of everything. I highly recommend this BMW Service Center and the great service will bring me to Sales at Ferman BMW for my next car. More

BMW Service Always excellent service by Nick. The reason I service my car here., Never disappointed and always helpful and strives to make everything perfect . T Always excellent service by Nick. The reason I service my car here., Never disappointed and always helpful and strives to make everything perfect . Thank you More

Excellent and attentive service Steve Venden is a very detail-oriented, we’ll informed and customer focused provider. Our second buying experience from this dealer was the best and w Steve Venden is a very detail-oriented, we’ll informed and customer focused provider. Our second buying experience from this dealer was the best and won’t be the last! More

Great Car Buying Experience My car buying experience at Ferman BMW was great from start to finish. Robert in sales, Alan in management, and Erin in finance were all wonderful. I My car buying experience at Ferman BMW was great from start to finish. Robert in sales, Alan in management, and Erin in finance were all wonderful. I would certainly consider buying from Ferman in the future, and I would recommend them to family and friends. More

Satisfied customer My salesman was helpful and easy to work with. He was not your typical pushy salesman. I would recommend this to other friend and family. My salesman was helpful and easy to work with. He was not your typical pushy salesman. I would recommend this to other friend and family. More

I feel your mechanics are tampering with cars I feel your mechanics are tampering with cars I went in got an oil job they did the oil job I came back a week later for a radiator flush a toilet tol I feel your mechanics are tampering with cars I went in got an oil job they did the oil job I came back a week later for a radiator flush a toilet told me my car was leaking oil I had to drop the pan Which they wanted to charge me $1,600 for More

BMW X1 2018 I love my new BMW X1 and the salesman Steve did a good job getting the price I was comfortable with however it was a battle of negotiation to get to t I love my new BMW X1 and the salesman Steve did a good job getting the price I was comfortable with however it was a battle of negotiation to get to that price. I don’t like the back and forth and it made me uncomfortable and took away from that “getting a new car” happiness. I set the expectations upfront that I was over on miles on my lease and it was thrown in my face numerous times about how it lost the dealship money More