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Ferman BMW - Service Center

Palm Harbor, FL

4.7
4,020 Reviews

4,020 Reviews of Ferman BMW - Service Center

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April 19, 2023

Thanks to Sal for great service and overall experience as always. Highly recommend this location. More

by jeffrey.lundin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2023

Each time I bring my vehicle to resolve an issue, your technician messed up the setting on the idrive. More

by anpou1129
Recommend Dealer
No
Employees Worked With
Nick Hawk
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2023

Nick got me in and out so quick I couldn’t believe it! ! Love the service always looking out for me. More

by Beemer73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2023

Never less than a 5 star experience. So grateful for Nick, his knowledge, his expertise, and his customer service. More

by alexandrascofield45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Annese
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Silcox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Graziano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelo Cardinale
April 14, 2023

I had just purchased a used 330i and took it in for service. Roy, my service advisor, made me feel welcomed and provided excellent customer service. The waiting lounge is very comfortable, I was able More

by bryanplested
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
April 14, 2023

Ferman was my BMW for 50K mile service which included replacing spark plugs. Returned car to me with defective spark plugs after technician note on test drive an issue but replaced but only one plug. On More

by Jonezy
Recommend Dealer
No
Employees Worked With
John Doe
April 13, 2023

Very professional and very helpful there was a young man who greeted me and got my car who was very polite More

by Amartin@specialtyprinting.net
Recommend Dealer
Yes
Employees Worked With
Caesar
April 13, 2023

Difficult to communicate with Difficult to get on the phone. Didn't respond to voicemail messages. Rely on computer communication. Defensive vs customer oriented. More

by Dlubreski@yahoo.com
Recommend Dealer
No
Employees Worked With
Nick
April 13, 2023

Was greeted with a smile. Sal was awesome, let me know about all my coverage and got me in even without an appointment. Amazing customer service. More

by jcqlnfarrar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think Jamie, when you pull into the service dept
April 13, 2023

Cesar at the service desk is always very efficient and very nice. Jaime, who works outside is one of your best employees. He is always pleasant and greets me by name. There are not very many people that d More

by Wendy Santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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