Ferman BMW - Service Center

Thanks to Sal for great service and overall experience as always. Highly recommend this location. always. Highly recommend this location. More

Each time I bring my vehicle to resolve an issue, your technician messed up the setting on the idrive. technician messed up the setting on the idrive. More

Nick got me in and out so quick I couldn’t believe it! ! Love the service always looking out for me. ! Love the service always looking out for me. More

Never less than a 5 star experience. So grateful for Nick, his knowledge, his expertise, and his customer service. So grateful for Nick, his knowledge, his expertise, and his customer service. More

I had just purchased a used 330i and took it in for service. Roy, my service advisor, made me feel welcomed and provided excellent customer service. The waiting lounge is very comfortable, I was able service. Roy, my service advisor, made me feel welcomed and provided excellent customer service. The waiting lounge is very comfortable, I was able to get work done using the free wifi while I waited for the servicing to be completed on my car. Highly recommend. More

Ferman was my BMW for 50K mile service which included replacing spark plugs. Returned car to me with defective spark plugs after technician note on test drive an issue but replaced but only one plug. On replacing spark plugs. Returned car to me with defective spark plugs after technician note on test drive an issue but replaced but only one plug. One plug replaced didn’t solve the problem which presented again when I got home. Ferman told me to bring car back rather than coming to get it. Ultimately Ferman told me to have it towed back, reimbursed expense of towing and returned car to my home. Too much of my time and effort went into resolving an issue Ferman created. More

Very professional and very helpful there was a young man who greeted me and got my car who was very polite who greeted me and got my car who was very polite More

Difficult to communicate with Difficult to get on the phone. Didn't respond to voicemail messages. Rely on computer communication. Defensive vs customer oriented. phone. Didn't respond to voicemail messages. Rely on computer communication. Defensive vs customer oriented. More

Was greeted with a smile. Sal was awesome, let me know about all my coverage and got me in even without an appointment. Amazing customer service. Sal was awesome, let me know about all my coverage and got me in even without an appointment. Amazing customer service. More

Cesar at the service desk is always very efficient and very nice. Jaime, who works outside is one of your best employees. He is always pleasant and greets me by name. There are not very many people that d very nice. Jaime, who works outside is one of your best employees. He is always pleasant and greets me by name. There are not very many people that do this. He is great at Customer Service. if there’s any raises to be given, he should get one. More