Ferman BMW - Service Center

Very happy with the service repair and being kept up to date. Always a plus to get a loaner vehicle for the week. Thank you date. Always a plus to get a loaner vehicle for the week. Thank you More

Dealer staff is very pleasant to and professional. My car's four wheel alignment presented some challenges and the service team worked through them to my satisfaction. My car rides much better now. Very car's four wheel alignment presented some challenges and the service team worked through them to my satisfaction. My car rides much better now. Very pleaded. More

Always a great experience with Ferman dealerships. We’ve bought 4 vehicles from four different Ferman dealerships because of the outstanding customer service. We hope that the outstanding service continue bought 4 vehicles from four different Ferman dealerships because of the outstanding customer service. We hope that the outstanding service continues once our most recently purchased vehicles are out of warranty. More

Going down hill..actually did worst to my car than I took it in for.. communication among employee doesn't exist.. poor communication with customer. Customer service deteriorating. Jamie Anasee is the only it in for.. communication among employee doesn't exist.. poor communication with customer. Customer service deteriorating. Jamie Anasee is the only one there take seem to care More

The fact that I have already written a negative face book review and filed a report with the BBB should indicate that I am not happy with the experience. review and filed a report with the BBB should indicate that I am not happy with the experience. More

Nick Hawk is fantastic! He is so helpful every time I have a situation with my car! He is the reason I keep returning to the dealership! have a situation with my car! He is the reason I keep returning to the dealership! More

Always a pleasure. Eno was wonderful to deal with and kept me informed along the way. Everyone I’ve dealt with has always been great kept me informed along the way. Everyone I’ve dealt with has always been great More

EJ did a great job replacing the passenger airbag in my M3. He was friendly, courteous and knowledgeable. Thanks EJ and Ferman BMW. Great job. M3. He was friendly, courteous and knowledgeable. Thanks EJ and Ferman BMW. Great job. More

Ferman BMW has always been a cold sting to my needs and my car as well. Jamie is extremely helpful and answers all my questions promptly and diligently. I highly recommend Ferman BMW And Jamie Annese for my car as well. Jamie is extremely helpful and answers all my questions promptly and diligently. I highly recommend Ferman BMW And Jamie Annese for all your service needs More

Arrived at the dealership, service advisor indicated system was down. 90 minute delivery of basic service took 112 minutes. No updates on the delays. Prior service experiences were nightmares. Took system was down. 90 minute delivery of basic service took 112 minutes. No updates on the delays. Prior service experiences were nightmares. Took 5 days to schedule this appointment in lieu of no dealership follow-up. Requests to speak with the service manager were ignored. More