Ferman BMW - Service Center

I am very disappointed with BMW as a car maker. I purchased 2021 X3M three months ago and I am having nothing but issues with the car. The car's AC never worked and after having repaired it went out purchased 2021 X3M three months ago and I am having nothing but issues with the car. The car's AC never worked and after having repaired it went out again. The 2019 M5 had issues as well, with body panels coming a part. BMW is producing the ultimate garbage machine!!!! Don't waste your time and money!!! More

Sal in the service department is awesome. Made sure I was taken care of. Mary Keller is amazing. They were a pleasure to work with. taken care of. Mary Keller is amazing. They were a pleasure to work with. More

Brought in on a Friday was told part was in stock and they could start on car. I assumed it would be available the next day. I was then told Monday. I said I would pick up my car and bring back on Mon they could start on car. I assumed it would be available the next day. I was then told Monday. I said I would pick up my car and bring back on Monday. Was told it was already taken apart. No offer of loaner. Take care of my elder Mother who had just broken should so spent $200 to rent cat at Entere. I mean really who can go without a car for the weekend! Horrible treay More

Your dealership is friendly and prompt every time I come in. Sal in service has always broken down my repair and worked with my time schedule. in. Sal in service has always broken down my repair and worked with my time schedule. More

Fast and friendly service! Excellent customer service. Told me what things I need to service, and was very knowledgeable. Kept a open line of communication. Told me what things I need to service, and was very knowledgeable. Kept a open line of communication. More

From the valet to the end of my experience...outstanding service. The facility was clean and modern with all the expected conveniences from the BMW brand. service. The facility was clean and modern with all the expected conveniences from the BMW brand. More

Everyone who works at Ferman BMW is fantastic. Everyone is always helpful and goes out of their way to make people happy. Couldn’t ask for a better staff. is always helpful and goes out of their way to make people happy. Couldn’t ask for a better staff. More

I took the car to BMW to where they were very I took the car to BMW to where they were very professional they followed through with everything they said they would do from the moment I pulled up I took the car to BMW to where they were very professional they followed through with everything they said they would do from the moment I pulled up to the moment I checked out from the service tech to the customer service representative everyone was very professional, I will continue to use BMW Furman and would recommend them to my friends and family More

The service was completed. The communication was poor. When I asked about an issue, the response felt like a “guess” rather trying to understand. Attempted to reach service manager 3x, no return call. When I asked about an issue, the response felt like a “guess” rather trying to understand. Attempted to reach service manager 3x, no return call. More