Ferman BMW - Service Center

Quality service quality and efficient service at a reasonable price. Ferman BMW will definitely be my first choice for any future service needs I may have. I called w quality and efficient service at a reasonable price. Ferman BMW will definitely be my first choice for any future service needs I may have. I called with a tire problem and they said I could come in right away which I was not expecting. When it was discovered that I would have to wait a day for a new tire they immediately offered me a loaner car, which I also did not expect. Although I did not purchase my vehicle at Ferman’s it didn’t matter one bit. I was treated with the utmost respect and made to feel that my needs were important. More

Service Visit We ave been customers for many years and have always been very satisfied with the personnel in sales and service and work performed at this facility. We ave been customers for many years and have always been very satisfied with the personnel in sales and service and work performed at this facility. More

Cesar is excellent I’ve dealt with Cesar nearly every visit and he is spectacular. He is the reason I know all of my issues will be taken care of. I’ve dealt with Cesar nearly every visit and he is spectacular. He is the reason I know all of my issues will be taken care of. More

Service All of our needs are always taking care of by ferman bmw and their team. Thanks you for always helping us in service and in sales All of our needs are always taking care of by ferman bmw and their team. Thanks you for always helping us in service and in sales More

Outstanding Everyone was very helpful, courteous and professional. Attention to detail was key and clear explanation of the steps and processes involved with the Everyone was very helpful, courteous and professional. Attention to detail was key and clear explanation of the steps and processes involved with the service visit and car loaner. More

Good response and problem solved Mr. Paul Scaglione listened to my concern that the last visit did not solve the problem with my front alarm capability of hitting parking space low ba Mr. Paul Scaglione listened to my concern that the last visit did not solve the problem with my front alarm capability of hitting parking space low barriers. My concern was hitting these barriers and damaging my front bumper. He introduced me to Sal Graziano who had my car examined. After service, Sal explained that the front sensors were not sensitive enough to always warn about the low barriers and advised backing into spaces if possible. Sal did a great job and I asked to have him be my go to service advisor in the future. Both Sal and Paul are a great asset to B M W. More

Serviced and cleaned My car was serviced, washed and vacuumed and I didn’t have to wait a long time. Comfortable waiting area and friendly staff. After I made the appointm My car was serviced, washed and vacuumed and I didn’t have to wait a long time. Comfortable waiting area and friendly staff. After I made the appointment, I received a reminder text. More

Dissapointed with the quality of the work Dealer replaced the valve cover on our X3. When I checked the work I realized that they did not put the engine cover stand-offs back in and the engine Dealer replaced the valve cover on our X3. When I checked the work I realized that they did not put the engine cover stand-offs back in and the engine cover was just loose on top of the engine. Had to take it back to have them fix that properly. For a luxury car dealer like BMW and charging top dollar for service, I would expect a better level of care and attention to detail. More

Repaired baring in front passenger wheel Great about getting our X5 in quickly along with offering a BMW loaner car while our X5 was being worked on. Jamie’s communication was great updatin Great about getting our X5 in quickly along with offering a BMW loaner car while our X5 was being worked on. Jamie’s communication was great updating us on the progress of our X5 More

Outstanding service! Ferman’s service department is fantastic! It’s facility is clean, well organized and you can monitor your vehicles progress on a video monitor while e Ferman’s service department is fantastic! It’s facility is clean, well organized and you can monitor your vehicles progress on a video monitor while enjoying a great cup of gourmet coffee and a bagel. Of particular note is maintenance team leader Stevon Budhu. Stevon’s BMW’s knowledge and maintenance skills are extraordinary. He is a key member of Ferman’s maintenance team and the primary reason that I return to Ferman for my maintenance requirements. I enjoy our conversations and appreciate his advice. Stevon is a superlative asset to the Ferman team! More