Ferman BMW - Service Center

Great initial meeting!service All issues addressed. Courtney, service rep, was great, knowledgeable. Impressive customer service. Kathryn in rental was also great, providing se All issues addressed. Courtney, service rep, was great, knowledgeable. Impressive customer service. Kathryn in rental was also great, providing service vehicle while waiting for my mini. All around great experience including Kathryn’s recommendation for lunch at Lucky Dill. Will definitely be a returning customer. More

Service The staff is always professional. Service department is always very courteous of my time and keep me up-to-date and what's going on with my vehicle The staff is always professional. Service department is always very courteous of my time and keep me up-to-date and what's going on with my vehicle would highly recommend Ferman Bmw More

GREAT CUSTOMER SERVICE TOBY took care of my service needs in a first class manner. I had a time constraint and work conflict and he wanted went above and beyond to meet my n TOBY took care of my service needs in a first class manner. I had a time constraint and work conflict and he wanted went above and beyond to meet my needs!! Great job TOBY!!! The BMW team is very fortunate to have him onboard. More

Excellent service I have been getting my car serviced for a couple years now at Ferman BMW and I am thoroughly impressed with their service department! I’m a huge fan o I have been getting my car serviced for a couple years now at Ferman BMW and I am thoroughly impressed with their service department! I’m a huge fan of Jamie in service. She writes up the service to be completed on my car and is knowledgeable, dependable and provide fabulous customer service. Stevon is a fantastic technician and I trust him completely with my car. More

Great Service Experience Got to the dealership before opening and one of the service guys setting up invited me to go inside any way and have coffee while I waited 10 minutes Got to the dealership before opening and one of the service guys setting up invited me to go inside any way and have coffee while I waited 10 minutes for them to open instead of sitting outside in my car. That was much appreciated. It took about 5 days for the car to be prepared and they were great about letting me know how things were progressing daily. In addition, the ability to have a loaner car during that time ensures that I was not “stranded” while the car was being repaired. Very good experience!! More

Great service Marc was fabulous in getting me in right away and promptly getting my problem fixed. He was very professional and went above and beyond in helping me Marc was fabulous in getting me in right away and promptly getting my problem fixed. He was very professional and went above and beyond in helping me and explaining the warrantee on my car. More

Great facility Great service and facility. Everyone was great including the service the loaner and people in the facility. Had an opportunity to tour the facility t Great service and facility. Everyone was great including the service the loaner and people in the facility. Had an opportunity to tour the facility to see what available vehicles were out and everyone was helpful. More

Sal, my Advisor, was absolutely great. He kept me informed t wice or 3 times a day as to the progress of the service. My 2011 X5 is running perfectly now. wice or 3 times a day as to the progress of the service. My 2011 X5 is running perfectly now. More

Spectacular It was great dealing with them. They got my car back in a timely manner! Only took 2 days to replace the strut and do a alignment! I'm very happy with It was great dealing with them. They got my car back in a timely manner! Only took 2 days to replace the strut and do a alignment! I'm very happy with the work!! More

Frustrated with lack of communication I was frustrated with the communication from the service department. Marc Youngsma was my service rep and I had to repeated call to get a hold of him. I was frustrated with the communication from the service department. Marc Youngsma was my service rep and I had to repeated call to get a hold of him. Left several messages and text and there was a lack of urgency to get back to me. He stated that there had been issues/problems with texting systems and that could of been the case but the phone messages were not returned in a timely manner. It was my first time to your dealership and my car did get fixed but I was frustrated by the end of the process. Not sure I will be back More