Ferman BMW - Service Center

They made it right After management learned about a problem I'd had, their response was instant. Good to their word. Sorry that it didn't get done the first time After management learned about a problem I'd had, their response was instant. Good to their word. Sorry that it didn't get done the first time More

Just okay There was no advance planning and my service rep treated me as if my questions were barely tolerable. It was known that prior to my visit that my tire There was no advance planning and my service rep treated me as if my questions were barely tolerable. It was known that prior to my visit that my tire had a slow leak and no one checked on the availability of a replacement tire until I had already waited an hour. It took 3 hours to change oil, wipers, and one tire. It was also frustrating that pricing a simple wiper replacement took so long and was so expensive. The processes could definitely use some streamlining. More

Annual Service Good professional service. In for annual maintenance, nothing unexpected. Was able to get a loaner and not have to wait in the showroom. Car was retur Good professional service. In for annual maintenance, nothing unexpected. Was able to get a loaner and not have to wait in the showroom. Car was returned clean when done. More

Courtney Rocks It Thank you Courtney for being professional and effective at your role. I appreciate your excellent customer service. I love my mini even when I have Thank you Courtney for being professional and effective at your role. I appreciate your excellent customer service. I love my mini even when I have to bring it in. More

DISAPPOINTING SERVICE *Very disappointed with Ferman BMW service. SIMPLE OIL CHANGE FOR BMW 535I MSPORT Even after clearly stating the issues, With Nick, he never advised *Very disappointed with Ferman BMW service. SIMPLE OIL CHANGE FOR BMW 535I MSPORT Even after clearly stating the issues, With Nick, he never advised his Blue team to perform any courtesy inspection and move over they stated everything is fine on the document.** Everyone waiting for their car can hear the noises on the car and told me. Rear tires are less thread and bad but not mentioned. Just to name a few things. Finally, they called me 3 hours after the car was ready and parked outside, while i was sitting right in front. (Simple Oil change) BAD EXPERIENCE WITH FERMAN SERVICE. I called and left several messages to the service manager and never recieved a call back or can reach him, sorry to say this but Ferman BMW has lost their customer Service courtesy skills. I am not a complaining type but this action needs attention. Please make a note and think before you take your bmw to Ferman More

Great experience Kenneth Russell was extremely helpful and resolved the issue quickly. I would absolutely recommend and request him in the future. Great guy, friendly, Kenneth Russell was extremely helpful and resolved the issue quickly. I would absolutely recommend and request him in the future. Great guy, friendly, and efficient! More

Love these people Text what I need. Come in get a loaner. Pick it up later. Awesome people . They take all of the pain out of it!thank you! Text what I need. Come in get a loaner. Pick it up later. Awesome people . They take all of the pain out of it!thank you! More

Impressive and doesn’t oversell After being unhappy in the service and continued oversell of unnecessary items by another local BMW dealer, I selected Ferman BMW for my most recent s After being unhappy in the service and continued oversell of unnecessary items by another local BMW dealer, I selected Ferman BMW for my most recent service. I was very pleased with the information they shared, the fact they did not try to upsell me on fixing things that were not wrong with my car and the convenience of the arrangements to get my car there and also myself to work. I live in Tampa but am now a Ferman BMW fan! More

Engine light came on when wife on way to work, she came home She only went 3 blocks when the light went on. I drove her to work. I used my OBD to diagnose the problem, the code was P0456. I made an appointment She only went 3 blocks when the light went on. I drove her to work. I used my OBD to diagnose the problem, the code was P0456. I made an appointment for the morning. The service adviser was very professional and courteous. The problem (leaking gasket on gas cap). Everything took about 2 hours and they washed the car. Alex Murray More

Service James, my service manager, was professional, courteous, and very knowledgeable. He kept me informed about my cars progress and explained everything to James, my service manager, was professional, courteous, and very knowledgeable. He kept me informed about my cars progress and explained everything to me. I really appreciated him. More