Ferman BMW - Service Center

Fernan Bmw is horrific They sold a 60 yr woman alone a lemon 8k m it needs brakes n tires. N they screwed me 1k on pull ahead program. They sold a 60 yr woman alone a lemon 8k m it needs brakes n tires. N they screwed me 1k on pull ahead program. More

Great experience Excellent experience w sale rep as well as manager of finance! Joe Cleaver is such great asset to your company! This is our fourth purchase at this Excellent experience w sale rep as well as manager of finance! Joe Cleaver is such great asset to your company! This is our fourth purchase at this dealer!! We are delighted! More

Much better than the competition Cesar is a friendly and helpful service advisor. He responds to questions and provides updates on their progress, which I appreciate. I took the car t Cesar is a friendly and helpful service advisor. He responds to questions and provides updates on their progress, which I appreciate. I took the car to another dealer in town, which gave poor service, depsite us having a vehicle under warranty. The Ferman BMW service team treated us right and resolved our issues. I will bring our X3 back to Ferman for service, despite the long drive. More

Service Experience Jamie has been handling our service and does a great job. She always communicates and gives us updates throughout the process. She is the best! Jamie has been handling our service and does a great job. She always communicates and gives us updates throughout the process. She is the best! More

Great services Ferman is a great location everybody is is friendly and professional.I come from Wedley Chapel which is about an hour and 20 minutes, for me is worth Ferman is a great location everybody is is friendly and professional.I come from Wedley Chapel which is about an hour and 20 minutes, for me is worth the drive. More

Ferman Service Experience Cesar's knowledge and explanation of the service process was outstanding!! He makes the whole service experience a pleasure and is an excellent repre Cesar's knowledge and explanation of the service process was outstanding!! He makes the whole service experience a pleasure and is an excellent representative of Ferman BMW. More

Outstanding Helpfull support staff, personable staff sales , high quality maintenance staff. Everyone is very knowledgeable and willing to take the time to answe Helpfull support staff, personable staff sales , high quality maintenance staff. Everyone is very knowledgeable and willing to take the time to answer all your questions. More

Great service and attention to the customer I was greeted respectfully as if it was a pleasure to see me and to take care of my car. I told them that I would wait for the service to be completed I was greeted respectfully as if it was a pleasure to see me and to take care of my car. I told them that I would wait for the service to be completed and the service advisor Marc kept me updated as to what was going on and how much longer it would be. The service was finished quickly and I felt that were respectful of my time unlike many other service companies (not just automobiles) in Florida. More

1st Time Service on 2018 330i CPO I called to reserve an appointment and loaner car. When I arrived I was told "no loaner car" and that I said I did not need one. That was the complet I called to reserve an appointment and loaner car. When I arrived I was told "no loaner car" and that I said I did not need one. That was the complete opposite of what I requested as I needed to attend conference calls and other meetings for work. I was also referred to Nick Hawk by Garrison Basinger (a long time and loyal Ferman BMW customer). Garrison went out of his way when I took delivery on the car to let Nick know I would be in and to take care of me. Nick couldn't be less engaged. Conversely, the manager or the valet and the valet attendants couldn't be more helpful and of great service to me. More

Extremely poor communication on multiple accounts My whole experience with Ferman this time was terrible from the start, which is not consistent with previous visits whereby I was completely satisfied My whole experience with Ferman this time was terrible from the start, which is not consistent with previous visits whereby I was completely satisfied. It started with when I dropped my MINI off for the appointment - I explained to my consultant Courtney that I couldn't get the trunk to open, but on the rare occasions when I could, it wouldn't easily latch back closed. Also, on a more rare occasion, it would pop open when I was driving. Further, I explained that I had bought and replaced the trunk latch, but that didn't fix the problem, so it wasn't the latch itself. I could tell when I was explaining this to Courtney that she was not paying attention to what I was saying (she had a very glazed look in her eyes), but I figured hey, how hard is it to understand that the trunk won't open and close? Later on that day, Courtney had sent a text to me saying that the technicians couldn't "duplicate" my problem. I asked her what she meant by that, and she responded that they couldn't recreate the problem I was having. So I asked her whether they could consistently get the trunk to open and close, and she replied "no". So I was very confused at that point and said that's what my problem is so it sounded like they were duplicating my problem. I then (via text) outlined my main issues once again. After some more confusing texts from her, I asked that she just have a technician call me directly to discuss. When I spoke with the technician, he stated that they couldn't get the trunk to open and close, and so I told him again what the problem was and that I had purchased and replaced the latch so I know that wasn't the cause of the problem, and he replied "Courtney never told me that". He then stated that they needed more time to figure out what was causing the problem, and I was fine with that. 3 days later, Courtney called me to tell me that my car was "almost done", it might be done tonight or tomorrow so when could they send an Uber to come pick me up. I replied that they needed to call me when it was actually done, and I needed about 45 minutes to get home so that I could be there when the Uber arrived. The whole Uber pickup ended up being its own fiasco with a lack of communication, but ultimately I arrived at the dealership. When I got there, I told the consultant there that I was not satisfied with the service and that I would no longer be bringing my MINIs to Ferman for service, and he just shrugged and said, "do whatever you want". He didn't bother to ask me what I was not satisfied with or say that he was sorry that I didn't have a good experience. The major issue that kept repeating was extremely poor communication, which became very frustrating. They didn't finish fixing my car because they didn't have all of the parts, but they made me prepay for the part that they had to order and I'm still waiting for it to arrive. They didn't get my permission to order the part and force me to prepay for it, which is another communication problem. Finally, Courtney texted me about a week after the service and asked me if I had been satisfied and I responded “no”, and there was no follow up text to ask why. What’s the point in asking? More