Ferman BMW - Service Center

Great experience with Cesar Tereso , very experienced man , he did take care about everything what was necessary. Very friendly and know what must be done . , very experienced man , he did take care about everything what was necessary. Very friendly and know what must be done . More

Just plain horrible experience I have come several times to the service section. Spent thousands of dollars for repairs probably not required. Problem persists. No one cares. Just s I have come several times to the service section. Spent thousands of dollars for repairs probably not required. Problem persists. No one cares. Just sweet talking. They never return calls. Only solace is they provide a loaner car I have directly discussed with manager and shop foreman More

Excellence in Service I brought my car in for a scheduled service appointment and waited in the waiting area. The recommended service was completed within the time I was a I brought my car in for a scheduled service appointment and waited in the waiting area. The recommended service was completed within the time I was advised. The service also included a car wash. Very satisfied with Ferman BMW Service Department. Thank you Jimmy Whaley! More

Good but pricy service Very professional service team and have never had an issue with the work. This comes at a premium price if your car is out of warranty. Dealer coupons Very professional service team and have never had an issue with the work. This comes at a premium price if your car is out of warranty. Dealer coupons help and BMW has rebates. More

Service review Ferman Your staff are top notch. Upon arrival they are there to greet me and get me to Douglas, my assigned contact in service. Every time I go there I deal Your staff are top notch. Upon arrival they are there to greet me and get me to Douglas, my assigned contact in service. Every time I go there I deal with the same person. Douglas is friendly, personable and good at his job. He sends me text messages to update me throughout the day and keeps me in the loop. I really appreciate the great work there and the loaner car so I can keep on with life while the car is in the shop. Great job Ferman More

Fernan Bmw is horrific They sold a 60 yr woman alone a lemon 8k m it needs brakes n tires. N they screwed me 1k on pull ahead program. They sold a 60 yr woman alone a lemon 8k m it needs brakes n tires. N they screwed me 1k on pull ahead program. More

Great experience Excellent experience w sale rep as well as manager of finance! Joe Cleaver is such great asset to your company! This is our fourth purchase at this Excellent experience w sale rep as well as manager of finance! Joe Cleaver is such great asset to your company! This is our fourth purchase at this dealer!! We are delighted! More

Much better than the competition Cesar is a friendly and helpful service advisor. He responds to questions and provides updates on their progress, which I appreciate. I took the car t Cesar is a friendly and helpful service advisor. He responds to questions and provides updates on their progress, which I appreciate. I took the car to another dealer in town, which gave poor service, depsite us having a vehicle under warranty. The Ferman BMW service team treated us right and resolved our issues. I will bring our X3 back to Ferman for service, despite the long drive. More

Service Experience Jamie has been handling our service and does a great job. She always communicates and gives us updates throughout the process. She is the best! Jamie has been handling our service and does a great job. She always communicates and gives us updates throughout the process. She is the best! More

Great services Ferman is a great location everybody is is friendly and professional.I come from Wedley Chapel which is about an hour and 20 minutes, for me is worth Ferman is a great location everybody is is friendly and professional.I come from Wedley Chapel which is about an hour and 20 minutes, for me is worth the drive. More