Ferman BMW - Service Center

Nail in Tire Relieved I purchased the tire and rim policy. Nail #2 within 6 months. The Freman team was efficient in the service and getting me back in the road bo Relieved I purchased the tire and rim policy. Nail #2 within 6 months. The Freman team was efficient in the service and getting me back in the road both times. Thanks, SZ More

Tires warranty not honored. I paid for my service I was surprised that my deflated tires are not covered by the warrant bought at the beginning of the lease. I was surprised that I have to pay for my I was surprised that my deflated tires are not covered by the warrant bought at the beginning of the lease. I was surprised that I have to pay for my maintenance services because it is covered only for 3 years/ 36000 miles not 45000 miles as BMW was famous for. More

2012 X5 I would recommend to go see Jamie in the service department for all your services. Very transparent very informative and very nice to deal with. I would recommend to go see Jamie in the service department for all your services. Very transparent very informative and very nice to deal with. More

Oil change and alignment Mini service team was amazing. Professional, on time, and thorough! What a great experience! I will be staying with Ferman Mini Service for the for Mini service team was amazing. Professional, on time, and thorough! What a great experience! I will be staying with Ferman Mini Service for the foreseeable future. More

Excellent customer service Bob was the best he answered all our questions and showed us everything on our purchase employees like bob will always keep customers like us coming b Bob was the best he answered all our questions and showed us everything on our purchase employees like bob will always keep customers like us coming back and feel confident about giving referrals to family and friends More

#1 BMW service department in Florida Douglas Wilder in Service deserves an award - my first time servicing my BMW i3 at Ferman BMW and Douglas took great care in writing up my service nee Douglas Wilder in Service deserves an award - my first time servicing my BMW i3 at Ferman BMW and Douglas took great care in writing up my service needs, keeping me updated on my car's status, and providing that extra touch of customer care that most other BMW service departments don't provide. Kudos to Douglas in the service department and Ferman BMW. Highly recommended!! More

Great staff! Everyone was so helpful! Shout out to Marc for keeping me in the loop and helping me out. It was a pleasure working with the service center and I trus Everyone was so helpful! Shout out to Marc for keeping me in the loop and helping me out. It was a pleasure working with the service center and I trust they will take care of me for future needs. More

Service was done quickly and correctly Service was done surprisingly quickly and the car also got washed. What more can I say? The waiting area was clean and restroom, too. Ok Service was done surprisingly quickly and the car also got washed. What more can I say? The waiting area was clean and restroom, too. Ok More

Lick of good communication Overall I was treated well. Your outside greeters and the transportation people were excellent. The service advisor that handled my warranty work quit Overall I was treated well. Your outside greeters and the transportation people were excellent. The service advisor that handled my warranty work quit her job and communication with me on my X1 disappeared. I tried texting, as I was told to, was futile. I had to call and get an update and was told the car was ready for several days. I live a good hour away with no traffic and getting back and forth for service is hard. Another issue has also come up. The sun screen for the panoramic sunroof was replaced and looks good. However, the roof now makes some significant wind noise that was NOT there prior to my bringing the car in for service. This sill require another 2 or more hours of my time. Not good guys. Not good at all...I worked for a BMW dealership in California. It was smaller then yours but one thing all my repeat buyers said was that service was the difference in getting them back in to lease or purchase a new vehicle. You have work to do in my opinion. Thanks More

Greg LaChapelle's BMW 135i service The staff at Ferman's always treats you like family when you come in for sales, service, and parts or just to chat about the new vehicles that BMW has The staff at Ferman's always treats you like family when you come in for sales, service, and parts or just to chat about the new vehicles that BMW has to offer. More