Ferman BMW - Service Center

Received an error message “drive train malfunction, drive moderately and see your service center”. Took it to Ferman BMW and they found there was a fault with my cooling fan per the computer codes. Left the moderately and see your service center”. Took it to Ferman BMW and they found there was a fault with my cooling fan per the computer codes. Left the car at the service center and after 1.5 days was told they found a faulty wire on the connector to the cooling fan. Final results were $86 in parts to repair and $1,400 labor cost! They also charge 3% if you want to pay with a credit card. First time I ever had to pay with a debit card to avoid the extra charge of using my credit card! They did wash and vacuum my car but didn’t feel the total cost was worth it and will look for another repair facility next time. More

Whenever I take my car in for any service they check it over and let me know if anything needs attention. Sal Graziano always treats me with courtesy and respects my decisions about what I choose to addre over and let me know if anything needs attention. Sal Graziano always treats me with courtesy and respects my decisions about what I choose to address. I like that I always have the same service advisor! More

Every thing went very well I was extremely satisfied we the updates we were given during our stay thank you very much. the updates we were given during our stay thank you very much. More

When I made the appointment on the phone I was told I would have a loaner. When I got to the service desk, early for my appointment I was told there were no loaners left. Since I had other appointments I would have a loaner. When I got to the service desk, early for my appointment I was told there were no loaners left. Since I had other appointments I had to get that mornI had to reschedule. I came back for the next and it was fine, except I am not happy with the changes they made to my dashboard. I liked the former display and cannot get it back despite pressing the very setting and looking in the owners manual. The tech genius helped with another issue but this one I didn’t notice until I was driving. More

The service and the leadership at the dealership is outstanding. Have never had an issue with getting vehicles serviced timely, and correctly. outstanding. Have never had an issue with getting vehicles serviced timely, and correctly. More

Excellent service and very informative. Most importantly was how easy it was to communicate with service advisor. Most importantly was how easy it was to communicate with service advisor. More

Much like a low end convenience store, and very much unlike a luxury car dealer, this formerly decent dealership charges extra to pay your service bill with your credit card. Low class Off brand Pat unlike a luxury car dealer, this formerly decent dealership charges extra to pay your service bill with your credit card. Low class Off brand Pathetic More

The sales staff are excellent. Genius expert super helpful. Maddy Jo has done it again for me. This was my 4th BMW Genius expert super helpful. Maddy Jo has done it again for me. This was my 4th BMW More

First time needing service on my X3. I was very satisfied with the results. Got a loaner car for the time the car was in the shop. I was very satisfied with the results. Got a loaner car for the time the car was in the shop. More

I have never had such a wonderful experience at a car dealership, especially for just changing my oil! The service staff was attentive to my needs and answered all of my questions. The oil change was don dealership, especially for just changing my oil! The service staff was attentive to my needs and answered all of my questions. The oil change was done in a timely manner; however, what really impressed me was the formal wait staff bringing me cappuccino and pastries while I waited. I will definitely be back! More