Ferman BMW - Service Center

2nd time for a water pump replacement! I headed out to the dealership but never made it my X5 overheated needed a tow truck use my own AAA. Did get a loaner was repaired in a day however 7 I headed out to the dealership but never made it my X5 overheated needed a tow truck use my own AAA. Did get a loaner was repaired in a day however 7 months on a brand new water pump is unacceptable! Was never given a reason what exactly happened other than it died! More

Always courteous and efficient Always a pleasure to deal with Karl, Mary and Nick. They make it so easy to bring my car in and communication is always on point. Always a pleasure to deal with Karl, Mary and Nick. They make it so easy to bring my car in and communication is always on point. More

Great Service Jamie Annese is amazing. Friendly and efficient!! They got me in and out in a very timely manner and all my issues were taken care of. Jamie Annese is amazing. Friendly and efficient!! They got me in and out in a very timely manner and all my issues were taken care of. More

Airbag replacement Very easy to deal with. On time with appt with estimated time. Car was clean and ready to go. Communication was exellent along with follow up. Highly Very easy to deal with. On time with appt with estimated time. Car was clean and ready to go. Communication was exellent along with follow up. Highly recommended. More

Routine Oil Change Ferman MINI Service was able to get my MINI taken care of in a timely manner that worked with my schedule. Friendly service, Darlene my Service Advis Ferman MINI Service was able to get my MINI taken care of in a timely manner that worked with my schedule. Friendly service, Darlene my Service Advisor was terrific. Great thing about my MINI is that as a new one it came with MINI Maintenance which takes care of my oil changes. More

Service Always knowledgeable, friendly and accommodating. I love the treatment and comfort that the dealership provides for their customers. The play area ma Always knowledgeable, friendly and accommodating. I love the treatment and comfort that the dealership provides for their customers. The play area makes it easy to bring my daughter More

Always great service Car servicing is always a pleasant experience with friendly staff. Work is always completed in a timely manner and I’ve never had issues with my car a Car servicing is always a pleasant experience with friendly staff. Work is always completed in a timely manner and I’ve never had issues with my car after leaving. More

Quick service My vehicle experienced an “engine malfunction” for a second time in a week and was towed in on a Sunday afternoon. Even though service was closed on S My vehicle experienced an “engine malfunction” for a second time in a week and was towed in on a Sunday afternoon. Even though service was closed on Sunday, Cesar put it into service as soon as he arrived back at the dealership Monday morning. He was able to get my car back to me the same day. But I will say I’m happy to have purchased an extended warranty. More

Wonderful job I have been going to Reaves BMW for many years. I recently moved to this area and this was my first time to use Feeman. WOW, A++++ What a differenc I have been going to Reaves BMW for many years. I recently moved to this area and this was my first time to use Feeman. WOW, A++++ What a difference in customer service. If I could rate higher than five stars, I would rate ten. Professional, on time, courteous, and just super efficient. Nick was fantastic. I will be back! More

Service for boot latch Great service ! it was a long drive to get there thanks for fixing the boot . I like my mini countryman es Very much and have had a lot of good Great service ! it was a long drive to get there thanks for fixing the boot . I like my mini countryman es Very much and have had a lot of good coments about it. More