Ferman BMW - Service Center

Always smooth Having service and other work done with Nick at Ferman BMW is always pleasant and easy. Great communication and effortless transition to a loaner if Having service and other work done with Nick at Ferman BMW is always pleasant and easy. Great communication and effortless transition to a loaner if it will be a day, and to getting my car back. Highly recommend. More

Terrible customer service Ideally you don’t buy a car from here in the first place but if you unfortunately do, GOOD LUCK with the service center. They couldn’t care less about Ideally you don’t buy a car from here in the first place but if you unfortunately do, GOOD LUCK with the service center. They couldn’t care less about you or getting your car back to you. More

Easy to work with My service advisor was Nick. He was very accommodating and easy to work with. Communication is important and I appreciated his regular updates through My service advisor was Nick. He was very accommodating and easy to work with. Communication is important and I appreciated his regular updates throughout the process. More

Good service They are nice n helpful. I drop my car quickly n let gave me a new car to drive home. Then they gave me my car back fixed n washed. They are nice n helpful. I drop my car quickly n let gave me a new car to drive home. Then they gave me my car back fixed n washed. More

Service visit By far the best service when covered under warranty as customer pay, I’ve had difficulty getting ahold of someone and the communication hasn’t been th By far the best service when covered under warranty as customer pay, I’ve had difficulty getting ahold of someone and the communication hasn’t been the best. Several different scenarios. Just not the best service. More

Communication was adequate-repairs were not 100% Hood was left unlatched and car pulls to the right-no test drive could have been done after work! For the cost-very displeased that we were driving on Hood was left unlatched and car pulls to the right-no test drive could have been done after work! For the cost-very displeased that we were driving on the highway and the hood was lifting-had to pull over and properly latch! While at the same time discovering that after an alignment and new tires the car pulls to the right More

Bad service I took in my 2018 bmw 230 I brand new for a flat tire change When I picked up the vehicle I noticed a lot of grease on the wheel where the tire and I took in my 2018 bmw 230 I brand new for a flat tire change When I picked up the vehicle I noticed a lot of grease on the wheel where the tire and the wheel connect when I got home I wiped it off and notice a damage on my wheel I don’t understand why they covered it up? I have wheel and tire protection. This wheel was brand new now it has damage on it when they put a tire on I want this dealership to provide me with a brand new wheel and replace it at no charge. More

2012 MINI Service Service was great! I had an appointment as was taken care of on time. Darlene my service advisor was great. She made everything clear as to the cost a Service was great! I had an appointment as was taken care of on time. Darlene my service advisor was great. She made everything clear as to the cost and time involved to complete the work. The part was in stock so I was done in the time Darlene stated. More

Cesar took very good care of us made sure that the car was t Cesar took very good care of us make sure all the recalls were done the car was cleaned you let us know in detail what was going on with the car and w Cesar took very good care of us make sure all the recalls were done the car was cleaned you let us know in detail what was going on with the car and with the car needed it has to be one of your top service advisors More

Excellent Customer Service I was greeted at the door with a smile, Darlene kept me up to date throughout the process, and service was completed in a timely fashion. I was greeted at the door with a smile, Darlene kept me up to date throughout the process, and service was completed in a timely fashion. More