Ferman BMW - Service Center

Problem not fixed Customer service was veey good and they provided me with a temporary vehicle. However I brought my car in with an intermittent drivetrain malfuncti Customer service was veey good and they provided me with a temporary vehicle. However I brought my car in with an intermittent drivetrain malfunction light. They said it was fixed with a software update (which I found a little strange) but the problem came back within a week. I will bring my car again for a second look. Really hoping they get it right this time since they seem to have better customer service than other dealers in the area. More

Highly professional and helpful Always have an excellent experience from having a loaner car availabe t to the actual service done on the car to the wash of the car. Always have an excellent experience from having a loaner car availabe t to the actual service done on the car to the wash of the car. More

Over and above great customer service The whole process was very easy. Excellent communication from start to finish. Very reasonable rate for services needed. Friendly environment. Repairs The whole process was very easy. Excellent communication from start to finish. Very reasonable rate for services needed. Friendly environment. Repairs resolved issues with vehicle. More

5 Star BMW Service dept Ferman BMW does an outstanding job taking care of my Beamer! It starts with my Service Advisor Jimmy. He is very professional! He takes care of the a Ferman BMW does an outstanding job taking care of my Beamer! It starts with my Service Advisor Jimmy. He is very professional! He takes care of the appointment for oil changes,etc. Honestly, I don’t have issues with my BMW so I only see the staff on regular checkups. The loaner car staff is great too! 5 Star All around! More

Excelent experience From the moment I was greeted at Ferman BMW the process was seemless, professional and in less than one hour my car was washed and ready for the road. From the moment I was greeted at Ferman BMW the process was seemless, professional and in less than one hour my car was washed and ready for the road. Thank you Cesar for your promp, courteous and professional service! More

They can careless about wat they took off My car was taken there for sc prob relare to recall they were cery nice and professional my ac is wrking very good but a little square part more like My car was taken there for sc prob relare to recall they were cery nice and professional my ac is wrking very good but a little square part more like bodyvwrk was removed and they never put it back on so im drving around with a little open square area on my back bumper it may not nean much to them but i think its not good customer service not put back wat u take off More

AC update Great experience! Jaime took care of all my needs and even was put in a loner for the half day. Would highly recommend and I will be a customer! Great experience! Jaime took care of all my needs and even was put in a loner for the half day. Would highly recommend and I will be a customer! More

Service Caesar was a great deal of help, always takes care of my car.. Would not go anywhere else, loaner was good and clean..m My car is always clean in an Caesar was a great deal of help, always takes care of my car.. Would not go anywhere else, loaner was good and clean..m My car is always clean in and out when I get it back.. More

Everyone was very professional I would recommend BMW to all my friends and family. The amount of time spent was well worth the wait. I felt like everyone was so helpful to make my e I would recommend BMW to all my friends and family. The amount of time spent was well worth the wait. I felt like everyone was so helpful to make my experience well worth it. More

Excellent service! Douglas kept me informed the entire process about what was going on with my tires. He made the service appt. super quick, informative, and most import Douglas kept me informed the entire process about what was going on with my tires. He made the service appt. super quick, informative, and most importantly helped correct the problem. Great follow up after appt too. Lovely service encounter & person. Thanks! More