Ferman BMW - Service Center

Exceptional service, attention to detail and responsive! My car is always washed and clean when it comes out of the shop! My car is always washed and clean when it comes out of the shop! More

I have been coming here for years. They are easy to make appointments with, honest, and they respect your time. Sal is a great service advisor to work with. They are easy to make appointments with, honest, and they respect your time. Sal is a great service advisor to work with. More

I had a frustrating experience with the dealership that took two months to repair my vehicle. Communication was poor throughout the process; I often had to call for updates but rarely got through to anyone took two months to repair my vehicle. Communication was poor throughout the process; I often had to call for updates but rarely got through to anyone, and promised callbacks never happened. I felt my treatment there was unacceptable. Additionally, when my vehicle was finally returned, it was not cleaned. More

Service for my X5 is always top notch! Great service center with very helpful service managers. Great service center with very helpful service managers. More

Service department was very helpful . Thanks My tire was flat and they were fantastic in getting me back on the road Thanks My tire was flat and they were fantastic in getting me back on the road More

Roy was great, explained what was going on, found the recall notice, sold me on the 3 or oil change. Entire team was professional. I will say I thought I detected a faint tobacco smell when I got the recall notice, sold me on the 3 or oil change. Entire team was professional. I will say I thought I detected a faint tobacco smell when I got the car back, but not sure. More

The service department has been attentive and responsive. The communication was swift especially during the holiday time. The communication was swift especially during the holiday time. More

Great customer service, follow up, on time and very helpful. Always recommend as my favorite car helpful. Always recommend as my favorite car More

Service was good but I never heard back from downtown genius to help me set up my digital key. I text him and no response genius to help me set up my digital key. I text him and no response More

I have been going to Ferman BMW for more than ten years. They continue to amaze me. From the greeters to the service associates, they are always at the top of their game. Special curls to Jamie Byrd and Roy They continue to amaze me. From the greeters to the service associates, they are always at the top of their game. Special curls to Jamie Byrd and Roy Landis.😊 More