Ferman BMW - Service Center

Always leaving happy Marc took great care of my MINI in service! I was getting some warranty work done, and it was taken care of quickly and I was kept in the loop the ent Marc took great care of my MINI in service! I was getting some warranty work done, and it was taken care of quickly and I was kept in the loop the entire time. I am very happy with my experience! More

Good experience I gave it a four star, only because our vehicle was scheduled in and dropped off, but still took time to be looked at. Other than that, our service wa I gave it a four star, only because our vehicle was scheduled in and dropped off, but still took time to be looked at. Other than that, our service was great. I would rather bring my vehicle in as soon as someone can look at it and not think the worse, since it's just sitting there. More

Yearly service & recalls Everything went perfect for this service. The recalls ended up being minor. Darlene kept us updated on the status of our service with Mini, plus the w Everything went perfect for this service. The recalls ended up being minor. Darlene kept us updated on the status of our service with Mini, plus the windshield replacement. More

Great service Doug was very informative about my car and the status of my service. They fixed my air conditioner and everything is running great. They try to make t Doug was very informative about my car and the status of my service. They fixed my air conditioner and everything is running great. They try to make their customers happy and are willing to work with you. More

Excellent sales and service! Been going to Ferman BMW for a few years now. Always enjoy my sales and service experience here! Everyone is very nice to work with and tries to do w Been going to Ferman BMW for a few years now. Always enjoy my sales and service experience here! Everyone is very nice to work with and tries to do what they can to make customers happy. More

Will not return to dealership for service First visit was a battery recall and tech chipped paint in two spots on rear bumper cover Second visit tech bent wiper arm changing wiper blade so wi First visit was a battery recall and tech chipped paint in two spots on rear bumper cover Second visit tech bent wiper arm changing wiper blade so wiper was hitting windshield post the whole way home. Cesar was very professional and happy with his service. The techs working on the cars are horrible. I will not be returning to ferman bmw for service or recalls from this point forward. More

Quick resolution to my ac repair Very helpful and explained everything they are able to get me in and out very quickly which is important to me to my ac repair Very helpful and explained everything they are able to get me in and out very quickly which is important to me More

Car still not fixed after 1 week in service and $4000 later! I bought a certified pre-owned car from Ferman BMW a few years ago and it has cost me at least $1000 every time I have taken my car in for inspection. I bought a certified pre-owned car from Ferman BMW a few years ago and it has cost me at least $1000 every time I have taken my car in for inspection. I'm not sure what "certified" means to them but this has certainly been the worst car I've ever owned. This last time the service department had my car for one week (6/23-6/30) and did multiple repairs that totaled over $4000. My car has less that 75,000 miles on it and Ferman had to replace the entire AC system, brakes, rotors, valve cover gasket, and 2 recalls... what???? I had a Camry with nearly 300,000 miles that didn't have anywhere near the number of repairs needed as this 328i. It's crazy! The first day after the repairs (7/1), I started the car and the service engine light came on. This is inexcusable! Now it appears I will have to take off of work and drive 40 minutes back to the dealership to see why this indicator light is coming on. I can't believe that after all the time they had my car, and the money I spent for them to fix it, that I'm still having problems. This is extremely aggravating and will cost ME more time and money to take off work to get my car fixed AGAIN! I am extremely stressed out over the entire situation! More

Excellent as Always! Jamie, my service advisor is amazing! She is always willing to help even last minute like this service appt. I would not take my BMW anywhere else! Jamie, my service advisor is amazing! She is always willing to help even last minute like this service appt. I would not take my BMW anywhere else! More

This was a positive trip to your dealership, but..... You still have a long way to go to make up for being screwed by one visit in which I left $2600.00 in your pockets and I no I didn’t need that much do You still have a long way to go to make up for being screwed by one visit in which I left $2600.00 in your pockets and I no I didn’t need that much done to the car. I came in your dealership and after the car had been pulled back in the garage your service clown comes up and goes “ your the one that had the red convertible that was running so rough”. Funny that at that time I had driven that car 68,000 miles and it never missed a beat. Nobody came to me and said anything about running rough, let’s go out to the drive and I’ll show you. Only after it was in the garage where I couldn’t get to it or didn’t know what had been done to it before I got to it if I could have. This was a fraudulent deal from the get go. I originally brought it in because I had to have the car jump started and wanted to have them check the battery.. what a surprise I also needed a $500.00 battery too. The time before this one. I brought it in and told you service clown I wanted a price to have a flap back where the convertible top goes down. When the top is down the flap closes to keep junk from getting in where the mechanical parts for the top are. This clown tells me he needs $147.00 to find out what the problem is. I told him I just told him what the problem and what I wanted.” I need to check out the other side to see if it’s O.K.. I told him that side works fine. It opens when it’s supposed to and closes when it’s supposed to. That’s all it gets paid to do. It doesn’t sing,it doesn’t dance it just opens and closes and it does it fine. “ Well I still need $147.00 to check it out”.He told me that money would go towards repair cost if I wanted it fixed. $500.00- $1100.00. I ‘ve already got that lined up to be fixed in Tampa for $500.00. Of the service people I have worked Cesar screwed me out of $2600.00. Got no use for him at all. Steve the salesman.Ferman used to be reputable dealer. Customer service? That woman that answere your main switchboard could not be more arrogant if she tried. I would rather have my teeth pulled out than to,have to try to talk to her. Salesman Steve... crook. James Whaley, who I saw last time I was in the service dept. was great. More