Ferman BMW - Service Center

Every thing went very well I was extremely satisfied we the updates we were given during our stay thank you very much. the updates we were given during our stay thank you very much. More

First time needing service on my X3. I was very satisfied with the results. Got a loaner car for the time the car was in the shop. I was very satisfied with the results. Got a loaner car for the time the car was in the shop. More

The sales staff are excellent. Genius expert super helpful. Maddy Jo has done it again for me. This was my 4th BMW Genius expert super helpful. Maddy Jo has done it again for me. This was my 4th BMW More

Diagnosis of the problem and work we’re fine. Car is great again very please Car is great again very please More

Good communication & good service. Pleasant waiting area. Nick took good care of are of us. Pleasant waiting area. Nick took good care of are of us. More

I have never had such a wonderful experience at a car dealership, especially for just changing my oil! The service staff was attentive to my needs and answered all of my questions. The oil change was don dealership, especially for just changing my oil! The service staff was attentive to my needs and answered all of my questions. The oil change was done in a timely manner; however, what really impressed me was the formal wait staff bringing me cappuccino and pastries while I waited. I will definitely be back! More

I had my car brought in for service in Septempter, and it was abandoned with no word from your service team until I called and called over and over and finally reached a technician who couldn't really give m was abandoned with no word from your service team until I called and called over and over and finally reached a technician who couldn't really give me any answers about the car. My car sat with you for 2 months before I sent a tow truck to bring it back home. You have the worst service of any dealer or mechanic I've ever personally witnessed in 50 years. Inept and unprofessional is an understatement. More

Requested a refund of my deposit which was put on a credit card. Was told it could remain and get points from the card company. So I left the deposit and then found that I was charged $75 for using a c credit card. Was told it could remain and get points from the card company. So I left the deposit and then found that I was charged $75 for using a credit card. I wasn’t told about the charge at the time of the deposit or when I requested a refund. Don’t appreciate the lack of transparency or the cost. More

On time service, I can't wait until The remodel is complete, it will be nice. complete, it will be nice. More

Very helpful staff, and quick to release the car, was not inconvenient at all. Great service inconvenient at all. Great service More