Ferman BMW - Service Center

Sal and the dealership always helps you get your car in and fix it. They do a great job and fix it. They do a great job More

I will never return to this service center! After purchasing a 2021 330i that was CPO I started to receive a warning that my brake pads needed to be replaced. I had only driven the car 9,000 mi After purchasing a 2021 330i that was CPO I started to receive a warning that my brake pads needed to be replaced. I had only driven the car 9,000 miles before the warning light came on. I made 2 trips from Valrico to Clearwater for 2 service advisors to tell me that they needed to be replaced and it would cost $590 - they did offer a discount to $500 but that was still unacceptable. They said the pads were at 3mm which seemed impossible to me since I had only driven the car $9,000 miles. I was also told the average life of BMW brake pads are 12-14k miles which if that was the case my son who has an M4 would have had to replace his pads 3 times. To make a customer happy that WOULD have returned in the future when it was time to purchase another car, the right thing to do would have been to replace the pads but not at my expense but apparently that was not an option. That would have been the right thing to do and it would have been minimum cost for BMW. I ended up taking my car to my local mechanic and he said the pads still had plenty of use on them and they did not need to be replaced and it was most likely only the sensor. I don’t like the feeling of being taken advantage of so I will never go back to this service center and I would never recommend it! More

Cesar is awesome. The best service rep I’ve ever had in my whole entire life The best service rep I’ve ever had in my whole entire life More

I like Ferman BMW because they are responsive and friendly and Sal always gets my car in for service quickly. I would definitely recommend. friendly and Sal always gets my car in for service quickly. I would definitely recommend. More

As always Ferman BMW is the best Sal my service guy is also is the best also is the best More

Everything was great got the car I wanted at a reasonable price. Super financing, everyone was nice and friendly. price. Super financing, everyone was nice and friendly. More

Their professionalism is superb. They treat their customers as guests at their home. I am very pleased with the service. They treat their customers as guests at their home. I am very pleased with the service. More

The appointment went smoothly. I wasn’t stuck waiting around all day. Sal was communicative and helpful I wasn’t stuck waiting around all day. Sal was communicative and helpful More

Sal always provides kind, informative and courteous service. The wait to have my new tires put on and rotated when I had 10:00 scheduled appointment was ABSURD. I waited for 3.5 hours to have two tires service. The wait to have my new tires put on and rotated when I had 10:00 scheduled appointment was ABSURD. I waited for 3.5 hours to have two tires put on and rotate rear tires to front. Why have appointment if it’s going to take 3.5 hours anyway?! I don’t blame Sal for this but clearly someone dropped the ball. Still overall service for past three years I have been coming to Ferman has been excellent and I will be making another appointment to have my brakes serviced in next week or two. Andrew More

The service that I received from BMW was excellent ! ! great customer service. And they were very honest I would recommend anyone here Thank you BMW ! great customer service. And they were very honest I would recommend anyone here Thank you BMW More