Ferman BMW - Service Center

Roland was most helpful. He went over my service schedule with me. I was too early for an oil change! He went over my service schedule with me. I was too early for an oil change! More

The Service Department in particular a man by the name of Nick Hawk was extremely rude, condescending, and unprofessional! I will Never go to Ferman service center again because of Nick Hawk. He disresp Nick Hawk was extremely rude, condescending, and unprofessional! I will Never go to Ferman service center again because of Nick Hawk. He disrespected me multiple times to the point that I reported him to BMW North America Corporate. In the past, I always used Ferman BMW for all my service needs until my horrifically negative experiences with Nick. He is a horrific representative not only to Ferman, but to all of BMW!!! More

Excellent customer service which made the purchase a pleasant experience. We were well taken care of and everything was explained to our satisfaction. pleasant experience. We were well taken care of and everything was explained to our satisfaction. More

The service center is great. Just takes a long time when you're dropping off with the paperwork. If you have already been there and info is correct, it shouldn't take that long t Just takes a long time when you're dropping off with the paperwork. If you have already been there and info is correct, it shouldn't take that long to drop off your vehicle is all... More

Andy was informative and easy to work with. I don't know who the detail people were but they did a great job, including the exceptional detail around drink cup area, which was a great surprise I don't know who the detail people were but they did a great job, including the exceptional detail around drink cup area, which was a great surprise. More

Furman and Sal did a fantastic job on our vehicle. They kept us informed, did a great job in Repair, and took care of us like champions. We can’t say enough nice things. Ferman’s service is fantastic. They kept us informed, did a great job in Repair, and took care of us like champions. We can’t say enough nice things. Ferman’s service is fantastic. More

Sal was great to work with! Very responsive and did good work to get my issue covered by warranty. Very responsive and did good work to get my issue covered by warranty. More

The service is excellent the customer service exceeds expectations! Honest and reliable! We couldn’t ask for a better service center in our area. expectations! Honest and reliable! We couldn’t ask for a better service center in our area. More

Vehicle was brought in for two recalls. Work was taken care of in timely fashion. Work was taken care of in timely fashion. More

Bill is a fantastic Client Advisor! He knows his stuff and makes the entire experience amazing! He knows his stuff and makes the entire experience amazing! More