Ferman BMW - Service Center

Service department excellent communication. Appreciate the text updates and Lyft super convenient. Great follow up too! Appreciate the text updates and Lyft super convenient. Great follow up too! More

Good service & communication. Pleasant service center facility. Great opportunity to check out the showroom & have any questions answered. Pleasant service center facility. Great opportunity to check out the showroom & have any questions answered. More

The staff was very friendly and helpful. The tint job on my Mustang is excellent. The tint job on my Mustang is excellent. More

The car was covered by BMW's paint warranty, But the dealer Ferman either did not do it (they only adjusted the parts so that the issue was not noticeable) or they repainted it so badly that the same is dealer Ferman either did not do it (they only adjusted the parts so that the issue was not noticeable) or they repainted it so badly that the same issue is there again. The photo proves it. More

The car was covered by BMW's paint warranty, but the dealer Ferman either did not do it (they only adjusted the parts so that the fault was not noticeable) or they repainted it so badly that the same is dealer Ferman either did not do it (they only adjusted the parts so that the fault was not noticeable) or they repainted it so badly that the same issue is there again. The photo proves it. I can't believe the BMW painted More

The sales staff is great (Sara and Mary Jo) but the finance manager and service staff is not. I feel there is dishonesty when getting the car serviced in that they always seem to find other issues and finance manager and service staff is not. I feel there is dishonesty when getting the car serviced in that they always seem to find other issues and upsell unneeded repairs. The finance mgr did not give us two $500 rebates. Granted we did not pay close enough attention when signing the financial docs but he clearly took advantage of that. More

Windshield replaced. Rubber seal at top of window was not glued correctly. Had to fix it myself. Didn’t drive back because I live 90 minutes away. Rubber seal at top of window was not glued correctly. Had to fix it myself. Didn’t drive back because I live 90 minutes away. More

Ferman is the best BMW dealership in the Tampa Bay area. They have by far the easiest, quickest and most cost-effective services department around. Working with Roy, you will be kept updated with text messa They have by far the easiest, quickest and most cost-effective services department around. Working with Roy, you will be kept updated with text messages and videos along with their very convenient loaner car program. I highly recommend them and don’t forget the free car wash at the end 😁 And if you’re looking to purchase a new BMW, make sure to reach out to Mary Keller! More

Roy Landis took such great care of me! He was willing to give me a ballpark figure of where my estimate would land so that I could know whether to include my insurance company in a claim o He was willing to give me a ballpark figure of where my estimate would land so that I could know whether to include my insurance company in a claim or not. The actual repair came in on the low end of what he told me it would be. He worked with me on the best time to get my car in for repair, and the work was completed on the same day, just as he said it would be! He arranged for a Lyft to take me home and one to bring me back to Ferman BMW when my car was ready! I would 100% want to work with Roy again. He was the greatest and I appreciate him so much! Roy also recognized That an error was displaying on my console and hooked me up with a “genius” to help me get it fixed! I wish I could remember the genius‘s name, because he was wonderful too! I will continue to do business with Ferman BMW in the future based on all of my experiences with them! More

Each person we talked to was very helpful and knowledgeable Picking up car was easy and respectful knowledgeable Picking up car was easy and respectful More