Ferman BMW - Service Center

BJ was very helpful and went give and beyond to hel me when I needed a tire replaced due to there being a nail in it. when I needed a tire replaced due to there being a nail in it. More

BJ went above and beyond to make sure we were satisfied with our service. Car looks amazing! with our service. Car looks amazing! More

I would like to commend BJ at your service center for his exceptional service. He resolved all my issues and the ding removed from my car. Although there was a delay in the initial pick-up as the repairs wer exceptional service. He resolved all my issues and the ding removed from my car. Although there was a delay in the initial pick-up as the repairs were not completed, BJ took proactive steps to ensure my convenience. He provided a full tank of gas, had my car detailed, and personally arranged for it to be delivered to me. His efforts significantly exceeded my expectations, especially compared to my experiences at the Wesley Chapel location. BJ’s dedication to customer satisfaction truly stands out, and he deserves high praise for his outstanding service. Thank you for having such a dedicated team member. More

The service department would not check the bearing in my back wheel…they said I needed to purchase new tires first, and then they would check it. That is ridiculous…and ashame…as I was looking at purchasing back wheel…they said I needed to purchase new tires first, and then they would check it. That is ridiculous…and ashame…as I was looking at purchasing a 2025 430i Hybrid. However, you have priced yourself right out of my market. Every time I go in for maintenance they find something else. I will be taking my business elsewhere. It is a fact that BMW’s cost more to maintain. Thank you More

Sal took excellent care of me in my car. I will recommend Ferman BMW to everybody. I will recommend Ferman BMW to everybody. More

Efficient, fast and accurate service. Special thanks to Sal Graziano in the service department. He goes above and beyond to help his customers. Answers my questions promptly, schedules m Special thanks to Sal Graziano in the service department. He goes above and beyond to help his customers. Answers my questions promptly, schedules my appointments for my convenience and explains clearly what needs to be done. I am grateful for his service. More

They were fast, accommodating, and had the parts I needed. They were professional and reasonably priced. needed. They were professional and reasonably priced. More

Roy at Ferman BMW was amazing to work with. He was great at communicating and explaining what was wrong with our car. He made for a fantastic experience He was great at communicating and explaining what was wrong with our car. He made for a fantastic experience More

Roy is awesome. I wish I had been given the option of having a loaner vehicle for my previous service though, especially since I am expected to travel to local offic I wish I had been given the option of having a loaner vehicle for my previous service though, especially since I am expected to travel to local offices for work. Not having a vehicle for 4 business days made work a little difficult. More

Good Service nice people! Ordered my car and it came in on time. Didn’t like the 2024 EV. We like the X5 Hybrid. Ordered my car and it came in on time. Didn’t like the 2024 EV. We like the X5 Hybrid. More