Ferman BMW - Service Center

The service rep made us feel like he was doing us a favor to wait on us. The person that I made the appointment with was not the type of person I would want answering the phone if I owned this business. to wait on us. The person that I made the appointment with was not the type of person I would want answering the phone if I owned this business. More

Told me they could do something they couldn't. Charged me. Taking my car somewhere else to pay more to get it right. Will return for regular maintenance but still disappointed. Charged me. Taking my car somewhere else to pay more to get it right. Will return for regular maintenance but still disappointed. More

BJ was very professional & diligent. Communicated all work to be done and there were no surprises. Communicated all work to be done and there were no surprises. More

Prior to buying the car I would get text messages from Rosina Molenda but after buying the car I sent Rosey a text message that one of the key fobs was not working. I never heard from her. Called David Ma Rosina Molenda but after buying the car I sent Rosey a text message that one of the key fobs was not working. I never heard from her. Called David Mangana and he said he would get back to me about it. He never did. Not even to find out if I rectified the issue myself. More

Great Been going there for 30 years Love the staff and the work They do more than asked and cars are always in good condition the work They do more than asked and cars are always in good condition More

On time, as scheduled and trobleshot the issues with the vehicle. Would recommend the service department and BJ. vehicle. Would recommend the service department and BJ. More

Great customer service very helpful From the moment I arrived till I left everything went perfect arrived till I left everything went perfect More

From the moment we arrived to the moment we picked up the car, Salvatore was very professional and communicative. He took care of everything we needed and made us feel safe. car, Salvatore was very professional and communicative. He took care of everything we needed and made us feel safe. More

Excellent customer service and experienced Excellent customer service from dropping my car off, arranging a loaner and advising me of the additional work required. customer service from dropping my car off, arranging a loaner and advising me of the additional work required. More

Took care of issues and provided a great loaner. Finished repairs quickly in one day, estimated to take two days. Picked up our BMW and it was repaired and cleaned. Finished repairs quickly in one day, estimated to take two days. Picked up our BMW and it was repaired and cleaned. More