Ferman Chevrolet Tarpon Springs

The service department does not seem to honor appointment times. After waiting for parts to arrive, I received a call from the dealership to make an appointment for repairs I had been waiting to get done und times. After waiting for parts to arrive, I received a call from the dealership to make an appointment for repairs I had been waiting to get done under extended warranty. After I made the appointment on the phone, the operator said not to forget to get my 40 point courtesy inspection. I made the appointment for a Tuesday at 9:15. I figured the repair would take about 3 hours to perform. I brought my truck in around 8:30. I asked the Service Rep when it might be done and was told it depends on how long the car before mine takes to complete. Wednesday we called the Service Rep to see if the truck would be ready that day. After 20 minutes on the phone we were told that work on the truck was not started, but still sitting in the parking lot. He said they may get to it Thursday. We asked for a loaner car, not an option. We then asked if we could pick up the truck and bring it back when the shop was ready for it, the Service Rep agreed. Friday I called Shannon at the dealership explained our issues. She eventually arranged to personally pick up our truck the following Thursday to have it serviced. She came to our house to get the truck at 9:30. The job was done and the truck returned to us at 12:30 that day. So the job took less than 3 hours, but the truck sat untouched for almost two days before we retrieved it and was not completed until 9 days after it was scheduled to be started. Furthermore, the 40 point inspection promised when I scheduled the appointment was not performed and the was a line item on the invoice for a courtesy wash which obviously was not performed. The work performed seems to have fixed the issues we had, so I give credit to the service techs, but the front office does not work smoothly. More

It was the best car buying experience. Phil was knowledgeable, friendly, courteous and provided outstanding service. Colton made the financing easy to do. We are extremely satisfied. Phil was knowledgeable, friendly, courteous and provided outstanding service. Colton made the financing easy to do. We are extremely satisfied. More

Anthony was very helpful he did everything he said he would do. They gave me what they said they would on trade in. Never tried to add on to price of new truck. Very pleased overall. would do. They gave me what they said they would on trade in. Never tried to add on to price of new truck. Very pleased overall. More

Their service and customer service is second to no one. I will always use them to service my Corvette I will always use them to service my Corvette More

Work was done during allotted time. Price was as promised and check out was quick Price was as promised and check out was quick More

Mark was a very courteous salesman. He treated us with great respect. He was very knowledgeable about the vehicle. I would recommend him highly. He treated us with great respect. He was very knowledgeable about the vehicle. I would recommend him highly. More

Wonderful experience all over. My salesman Joe Kurzawski was the absolute best and made the whole process awesome. My salesman Joe Kurzawski was the absolute best and made the whole process awesome. More

I can’t say enough great things about this dealership and the salesman that assisted us with the purchase of our new Silverado. Philip DiPaolo was very informative about the vehicles we were considering. He the salesman that assisted us with the purchase of our new Silverado. Philip DiPaolo was very informative about the vehicles we were considering. He sent multiple estimates for the different vehicles and trims making our decision was so much easier that way! Thank you for all the support you gave us during this process. More

Lou and Dan were very knowledgeable and professional throughout the full purchase of the vehicle we chose. throughout the full purchase of the vehicle we chose. More

Neil processed the vehicle in and had my requested service completed very quickly, simple oil change tire rotation and normal services which typically seem to take forever were completed in around an service completed very quickly, simple oil change tire rotation and normal services which typically seem to take forever were completed in around an hour, the vehicle even received an exterior wash, Nice! More