Ferman Chrysler Jeep Dodge RAM of New Port Richey

Great buying experience. Ken with very knowledgeable about the vehicle I wanted. He Took time to explain all the features the car had to offer. Highly recommended him and Ferman Jeep. Scott in finance about the vehicle I wanted. He Took time to explain all the features the car had to offer. Highly recommended him and Ferman Jeep. Scott in finance was great. More

Yes I was pleased with the service at the dealership and also in the sales department John was excellent with us Lopez and in the service department Eric was our service man who took care of our truck thank also in the sales department John was excellent with us Lopez and in the service department Eric was our service man who took care of our truck thank you very much james' telesca More

Let me be clear the service, interaction with service Let me be clear the service, interaction with service personnel was good,however, The wait was unacceptable I dropped my vehicle off at 8:10 shuttl Let me be clear the service, interaction with service personnel was good,however, The wait was unacceptable I dropped my vehicle off at 8:10 shuttled home and returned on my own at 3:30. My vehicle was not ready until 4:45 I was dissapointed in the long wait. More

Navigation issue is still not resolved. Was told there would be a follow up phone call the next day- still waiting. Navigation was one of the selling points for me as I am directionally challenged. SOS i would be a follow up phone call the next day- still waiting. Navigation was one of the selling points for me as I am directionally challenged. SOS is NO GOOD without GPS! More

Jason was awesome. This was my second time at the dealership and Jason took great care both times. First time was general oil change second was a check engine light, both times I was out of there i dealership and Jason took great care both times. First time was general oil change second was a check engine light, both times I was out of there in an hour More

Overall the experience was good, meaning I got the vehicle I wanted at the price I wanted, but dealing with the sales people were frustrating, lots of attitude, lack of helpfulness, it was almost like vehicle I wanted at the price I wanted, but dealing with the sales people were frustrating, lots of attitude, lack of helpfulness, it was almost like pulling teeth, they did everything I ask although very begrudgingly I felt. Happy with the vehicle and in the end that was the most important. More

I’ve contacted this dealership since 10 am on September 30th to get my car in for service due to a light that popped up on my dashboard. I was told a specialist would contact me back and to not make an app 30th to get my car in for service due to a light that popped up on my dashboard. I was told a specialist would contact me back and to not make an appointment until they contacted me. I called back 3 times on the 30th to see what the status was of my call to get absolutely nothing. This morning my car would not turn on. I contacted the dealership to speak with the service department manager Mike Hughes, I left 2 voicemails to get ZERO response. I then contacted the dealership again to speak with Jason the GM of this location to be told he wasn’t in for the day and no one could help me. After calling this location more than 6 times today the service department and managers have YET to contact me back. I contacted roadside service to have my car dropped off at this location since NO ONE from this dealership has the decency to contact me back about my car that isn’t working. The lovely lady Sharon at the front desk was lovely and helped me with the process of making an appointment after roadside service will be picking up my car and dropping my keys off in the drop off box. Extremely upset with this dealership for not contacting their costumer of 2+ years back for service on my car. I rated the friendliness of this dealership high due to the lady at the front desk who was able to calm me down. If it wasn’t for her I would’ve lost all hope in this dealership. More

Traded in our Ford sedan and bought our second Dodge SUV here after taking the first one in for service. I take comfort in knowing both vehicles will be serviced here, but it was the great service that made here after taking the first one in for service. I take comfort in knowing both vehicles will be serviced here, but it was the great service that made me start looking around the lot. I found a great deal, listed at a fair price. Closed the deal in a couple hours with Tina. She has continued to follow up on my questions and needs. I can't say enough about this dealership. We are very pleased with every interaction we have had there! More

Always a pleasure to drop my car off for service. Very pleasant and professional. Always give honest opinion about work that needs to get done. pleasant and professional. Always give honest opinion about work that needs to get done. More

As always the team did an exceptional job. They took care of the problem an explained the whole process and completed it in a timely manner. of the problem an explained the whole process and completed it in a timely manner. More