Ferman Chrysler Jeep Dodge RAM of New Port Richey

Poor Service, Doesn't honor terms of Extended Warranty Ferman Jeep doesn't honor the terms of the Max Care Lifetime warranty. Yesterday my 2013 Grand Cherokee broke down. There is a problem with the 4 whe Ferman Jeep doesn't honor the terms of the Max Care Lifetime warranty. Yesterday my 2013 Grand Cherokee broke down. There is a problem with the 4 wheel drive. I dropped it off at the service and was told that it would not be ready until Tuesday at the earliest. The max care lifetime warranty includes a loaner car for up to 5 days or rental car reimbursement. When I asked for a loaner I was told there were none available. I then asked for a rental and was told to Call Chrysler, our policy is not to honor that portion of the warranty. I was also treated with a hostile attitude when I complained about it. This it not the first time this has happened here. I honestly don't believe them when they say they don't have a loaner. If they wanted to they would find one for me. This isn't how you keep customers. More

Outstanding customer service Friendly, honest and straightforward consultations regarding my service needs. Earned my trust with ethical treatment and in an atmosphere of fair de Friendly, honest and straightforward consultations regarding my service needs. Earned my trust with ethical treatment and in an atmosphere of fair dealing. Would highly recommend this service department for to friends and family... More

Happy with the overall service and work just a little longer Not really happy how long it took to get my brakes taking care of but I understand .always very polite and professional when I go there Not really happy how long it took to get my brakes taking care of but I understand .always very polite and professional when I go there More

Confusing information I received no comments when picking up my car. A couple of days an email from M. hughes indicated I ignored recommendations. I got none nor did I get I received no comments when picking up my car. A couple of days an email from M. hughes indicated I ignored recommendations. I got none nor did I get the detailed print out of car point inspection. I am told need 2 new tires i emailed M. Hughes but no response. What is going on? More

Challenger I had a very good experience from the first call to Ferman and speaking to Jonathan Lopez. The end result was a purchase. He is a great salesman. E I had a very good experience from the first call to Ferman and speaking to Jonathan Lopez. The end result was a purchase. He is a great salesman. Easy to communicate with (returned calls & texts even on his day off), worked hard to get me the vehicle I was looking for, and was extremely knowledgeable, & patient in helping me with questions before and after my vehicle purchase. Awesome guy and I highly recommend seeing him for a purchase. More

Great Experience Pete was great to deal with very nice very personal and very helpful Pete is also helping us find a truck He is the only one we will deal with He. Pete was great to deal with very nice very personal and very helpful Pete is also helping us find a truck He is the only one we will deal with He. Is awesome Thank you Pete for all your hard work Carl and Doreen Kidd More

Excellent knowledge and work Everyone was very knowledgeable and friendly. I will definitely bring my Wrangler back. Fixed everything right the first time and explained what neede Everyone was very knowledgeable and friendly. I will definitely bring my Wrangler back. Fixed everything right the first time and explained what needed to be fixed. Thank you so much! More

Vibration in my truck since a recall had been performed. I have a vibration in my truck at speeds mainly at 55 MPH and above. This has happened after a recall for a steering problem was performed. I have tr I have a vibration in my truck at speeds mainly at 55 MPH and above. This has happened after a recall for a steering problem was performed. I have tried to see if I can drive one the trucks on their lot, to compare the vibration, and was advised by Mike the service manager. That all the trucks are different from the one I have, So it couldn't be done???????? That seems very strange to me I was contacted by a lady from higher up?, unfortunately, I did not get her name, that she was going to contact someone from Corporate. I haven't heard anything from anybody. I'm in the market for a new Hellcat Challenger, you can be assured, I will go to a different dealer then Ferman for that. This person MIke needs to learn how to deal with customers the proper way. If I treaded my customers like this, I would be out of business by now. More

Love Ferman Newportrichey Roy you are the man love doing business with you. If I have to recommend someone to buy a car I'll let them know to come see you. Roy you are the man love doing business with you. If I have to recommend someone to buy a car I'll let them know to come see you. More

Greeat buying Experience Pete Andrianopolis did a great job keeping us up to date on our order for a Gladiator Overland. I'm on several Jeep forums and had access to "our buil Pete Andrianopolis did a great job keeping us up to date on our order for a Gladiator Overland. I'm on several Jeep forums and had access to "our build" once the order was queued for production. Pete's information was always faster. More