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Ferman Ford
Clearwater, FL
4,967 Reviews
Ferman Ford is more than just new and used sales, parts, and service. Our team, housed in Clearwater, is proud to serve drivers from Tampa, Palm Harbor, Dunedin and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Ford model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,967 reviews
November 04, 2020
Wonderful staff, efficient and great communication. William is phenomenal. Makes every effort for things to be perfect. Goes out of his way for customers and is so easy to communicate with. William is phenomenal. Makes every effort for things to be perfect. Goes out of his way for customers and is so easy to communicate with. More
by susan31
Verified CustomerEmployees Worked With
November 04, 2020
So far I think the staff at Ferman Ford has been wonderful like a huge family very welcoming. Dominick Manning was our sales representative who made us feel extremely comfortable with our car purch wonderful like a huge family very welcoming. Dominick Manning was our sales representative who made us feel extremely comfortable with our car purchase of a Ford Escape. The service department seems very good and our representative who took care of us on October 30th was very attentive and friendly More
by DMHARKEY
Employees Worked With
Dominick Manning
November 03, 2020
Robert in service has taken great care of my truck for years. Robert and his team go the extra mile and make sure the work is done right every time. years. Robert and his team go the extra mile and make sure the work is done right every time. More
by LBENNETT357
Employees Worked With
November 03, 2020
I found the service to be quite acceptable. The service department rep was extremely attentive and made sure I had a loaner car while mine was being serviced. department rep was extremely attentive and made sure I had a loaner car while mine was being serviced. More
by jvadams333
Employees Worked With
November 02, 2020
Service rep Robert has been great to work with. He goes the extra mile for the customer and has an upbeat attitude. A pleasure to work with. the extra mile for the customer and has an upbeat attitude. A pleasure to work with. More
by jhemp31
Employees Worked With
October 29, 2020
Tom was a real pleasure to work with. We ordered directly from ford and he kept me informed every step of our order. He was quick to respond with any questions that came up. If he didn’t have the answer he t from ford and he kept me informed every step of our order. He was quick to respond with any questions that came up. If he didn’t have the answer he took the time to get it and promptly got back to me with the answer. He can count on all of our future business. Thanks Greg More
by greg
Employees Worked With
October 28, 2020
Michael and the entire team were awesome. My older car had stopped running, and I was in a jam. They took great care of me. had stopped running, and I was in a jam. They took great care of me. More
by suzyballantyne1
October 28, 2020
II continue to have bad service experiences with Ferman. I recently brought in my truck in for its regular maintenance check up. I made an 11:30 appointment to drop it off which I did. The service person t I recently brought in my truck in for its regular maintenance check up. I made an 11:30 appointment to drop it off which I did. The service person told me it would be ready in a "couple of hours." Thus, given this information, I rearranged my day to be in the area and return in a "couple of hours," at 1:30. After returning and waiting for about 15 minutes I was then told that not only was the work not finished on the truck but it had not even started. Screw up number 1. Thus, my day's schedule is shot and I go home to wait for the call for when the job will be done which comes about and hour and a half after I was told it would be done. I drive back to the dealership and the service person asks me how I would be paying for the the service call. I had told her upfront that I had purchased a service contract when I bought the truck from Ferman and yet that either slipped her mind, she neglected to check my online records, or she thought I would be too stupid to know the service call was covered. Screw up number 2. I get a receipt from her and it shows that all of the check up items are in the green, i.e. nothing is wrong. I walk out the door and a Ferman employee asks me if he wants me to check my tires, says it will only take a few minutes, I say sure.,Two minutes later he shows me a print out that indicates three of my tires are in the "yellow" danger area and a fourth tire is in the "red" area and has dry rot. Wants to know if I want to buy new tires from Ferman. So now I have two conflicting pieces of information from two different Ferman employees: my service rep paper says my tires are fine, all in the green and the front door rep tells me I have some serious problems with my tires, which makes me start wondering if the service job was actually done on the truck, if the mechanic just jots down my tires are fine but they are not according to another Ferman employee. So now back inside to find out what is going on. After a big pow wow at the truck of multiple Ferman employees I am told that the second analysis of my tires was done with an out of tune analyzer, whatever that means, and my tires are fine. Screwup number 3. And the final insult, when I try to respond to Ford's online survey it refuses to accept my review which lead me to Ford's online chat support which is useless, neither process would allow me to ask someone get touch with me or provide feedback, feedback that Ford requested. Screw up number 4. Thus, if you are going to use Ferman , make sure upfront you get a firm estimate when the work will be done, make sure upfront everyone understands the payment process, and make sure they actually to the work. More
by Bruno
Employees Worked With
Do not remember service rep's name
October 28, 2020
Cameron is always welcoming and professional. His willingness to listen to my concerns is exceptional. His knowledge of the vehicle has given me assurance my truck will be repaired correctly willingness to listen to my concerns is exceptional. His knowledge of the vehicle has given me assurance my truck will be repaired correctly More
by portermal
Employees Worked With
October 28, 2020
Service was better this time but I still have concerns regarding trust and quality of work. I feel they try to find things that need work. I’d like to know and understand the term visual inspection. regarding trust and quality of work. I feel they try to find things that need work. I’d like to know and understand the term visual inspection. More
by BNKDDUBOIS
Employees Worked With
David Stevans
