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Five Star Ford
North Richland Hills, TX
8,754 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,754 reviews
January 07, 2022
I was very fortunate to get to work with Rick. This was the easiest auto purchase I have ever experienced. I was able to tell him what I was looking for and he found the perfect truck and had it on the lot the easiest auto purchase I have ever experienced. I was able to tell him what I was looking for and he found the perfect truck and had it on the lot in 2 weeks. The entire experience at the dealership took less than 2 hours. I will definitely be buying my next truck from Rick! More
by cole.armstrong22
Employees Worked With
January 06, 2022
I contacted Crystal Sanders because of word of mouth recommendation. We spoke at length as to what I was looking for while I was on line looking at the inventory. She sent me an email video of a truck w recommendation. We spoke at length as to what I was looking for while I was on line looking at the inventory. She sent me an email video of a truck with everything I was looking for and said if I was interested to come in take it for a drive. It was exactly what I was looking for. The purchase went as smooth as glass. I couldn't ask for a better purchase experience. Thank you. Crystal Sanders has my Highest Recommendation. More
by AUBRYMAC
Employees Worked With
Crystal Sanders
January 06, 2022
Great team who is extremely helpful. I am not an easy customer at all and they made the experience very efficient and enjoyable. customer at all and they made the experience very efficient and enjoyable. More
by Brendentj4255
Employees Worked With
January 05, 2022
Jason and everyone at the dealership was outstanding. The best overall car buying experience we ever had! Thank you!! The best overall car buying experience we ever had! Thank you!! More
by Yippers55
January 04, 2022
I contacted Five Star Ford - North Richland Hills through an online inquiry. I was promptly contacted, the next day, with a professional, friendly, focused response. I will buy my next Ford from this Five St an online inquiry. I was promptly contacted, the next day, with a professional, friendly, focused response. I will buy my next Ford from this Five Star Ford dealer, in 2022. More
by JMorris
Employees Worked With
January 04, 2022
Alfred is the best to work with. I highly recommend him and Five Star Ford! and Five Star Ford! More
by jtkosty
Employees Worked With
January 03, 2022
John Hilsinger and 5 Star Ford are fantastic!! We will without question be returning customers. without question be returning customers. More
by aaron.crider
Employees Worked With
January 01, 2022
I definitely would not recommend. Dealer does not take responsibility nor try to help customer. responsibility nor try to help customer. More
by Unsatisfied customer
December 29, 2021
Keeping me informed waiting on my new maverick truck orders Jeff is a great person orders Jeff is a great person More
by black.rodney34
December 28, 2021
Alfred and Justin were the best to work with. We highly recommend them and enjoyed our experience. recommend them and enjoyed our experience. More
by LindaH
