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Five Star Ford
North Richland Hills, TX
8,601 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,601 reviews
July 02, 2021
Alfred, the salesman, was very helpful and kind. Tut, the finance guy, was extremely patient and fun. finance guy, was extremely patient and fun. More
by henryh66
July 01, 2021
Crystal and John were attentive to my needs and provided stellar service. Thanks!! stellar service. Thanks!! More
by clintc
July 01, 2021
Five Star is always great to deal with we are always taken care of and get what we want. taken care of and get what we want. More
by Christina123
Employees Worked With
June 30, 2021
RICK DIKE is the one to go to been working with him since I was 15 never failed me on a deal great team by his side !! I was 15 never failed me on a deal great team by his side !! More
by Oscarcanales31
June 30, 2021
Eugene is the very best! Finance and Service was awful. Service allowed someone else to drive off with my car - and did absolutely nothing to make up for it. Service allowed someone else to drive off with my car - and did absolutely nothing to make up for it. More
by erin.gerdes
Employees Worked With
No idea, Eugene Garcia
June 30, 2021
Rick made this a very smooth process, even during the pandemic. Rick is an all around great guy and very easy to work with. you the man Rick! pandemic. Rick is an all around great guy and very easy to work with. you the man Rick! More
by ksgoodrum212
June 28, 2021
Purchased our New 2021 Ford Explorer King Ranch at 5 Star Ford. We have bought a few other cars at 5 Star and each time they have been great. For our latest, Thank you Alfred for a great job and quick. Alfre Ford. We have bought a few other cars at 5 Star and each time they have been great. For our latest, Thank you Alfred for a great job and quick. Alfred get us in and out quick, we were about to leave town on a weekend trip when we got the call that our car had arrived. He know we had little time to get all the paperwork done and the car ready. Alfred made it happen. Thanks to all at 5 Star Ford. We love our new Explorer. More
by snoopys1964
Employees Worked With
June 27, 2021
The job that Crystal Sanders and John Little did was fabulous. I was looking for a car and they got me what I needed in one trip! fabulous. I was looking for a car and they got me what I needed in one trip! More
by sterlinghyden
June 27, 2021
Every one at Five Star Ford , especially Crystal Sanders and John Little provided us with another great experience in purchasing our new vehicle. They provided us the highest level of care and service. and John Little provided us with another great experience in purchasing our new vehicle. They provided us the highest level of care and service. More
by Rick1775
June 27, 2021
I couldn’t say enough about the integrity of the staff!! John Little and Crystal Sanders were so amazing and helpful!!! John Little and Crystal Sanders were so amazing and helpful!!! More
by willcsmyth
