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Five Star Ford

North Richland Hills, TX

4.9
8,604 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one. Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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6618 NE Loop 820

North Richland Hills, TX

76180

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Showing 8,604 reviews

October 22, 2017

Got what I was looking for from Mr. Swindell I am very please with the way I was treated by Randell Swindell I would recommend anyone to him, that is interested in buying a car. More

by Mae Nell Adams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Swindell
October 22, 2017

Buying Car and Trucks since 2009 This is our 13th vehicle that our family has purchased since 2009 from 5 Star Ford, everytime we have been handled by professionals with no pressure a More

by William Vaden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2017

Friendly and knowledgeable Randy Rennert represents 5 Star Ford NRH very well. He is friendly, empathetic and easy going. Negotiation was professional and respectful. After More

by rpippins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elbert (Tut) Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam in accessories , Randy Rennert
October 21, 2017

If you want to get fleeced If you want to get taken advantage of go here. Low balled trade in. No negotiations. Take it or leave it. On just a $50 a month difference. More

by Abundant xx
Friendliness
Recommend Dealer
No
Employees Worked With
Lee Clanton
Oct 31, 2017 -

Five Star Ford responded

I understand that you feel we weren’t willing to negotiate, but after reviewing the paperwork from your visit, it seems like we offered you a total savings of about $9,400. In addition, this wasn’t a truck we had in stock, so we were going to have to pay a driver to go get it from one of our dealerships in Dallas. With all that in mind, I feel we offered you a very fair price for the truck you wanted to buy. You also expressed concern over the amount we offered for your trade-in. I understand that you may have received a higher estimate from Kelly Blue Book, but any trade-in amount you see listed on a third-party site is only their estimate, not an actual offer. The estimated “Good Condition” range for your vehicle on KBB is $7,401 to $8,868, and considering that your vehicle has over 100K miles, tires that need to be replaced soon, and a smoke smell that would have to be addressed during our reconditioning process, I feel our offer of $7,000 was fair. I’m sorry we weren’t able to sell you a truck, and I’m even more sorry that you did not enjoy your experience at Five Star Ford

October 21, 2017

Great experience with the staff We spent several hours at the dealership, but it was a very pleasant experience due to our salesman, Ken McLemore. He made the time pass quickly and p More

by FDS5
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken McLemore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Siva David "MIT" Christos
October 20, 2017

Very helpful, friendly Very knowledgeable staff. Came in looking for a focus st and the salesman was very friendly and informative about the vehicle i was interested in. More

by Christian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Chenausky
October 20, 2017

Great experience with professional and honest dealership Everyone that I worked with was professional and courteous. Everything was clearly and honestly stated both verbally and in writing. All my question More

by seanexpedition
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elbert (Tut) Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Blackwell, Aaron Dias
October 20, 2017

Simply Amazing! The folks over at Five Star Ford in North Richland Hills are just the best. My purchase was handled by Rick Dike, the sales manager, David Hill, the f More

by Sebastian Trejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
MM Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2017

4th buy with Five Star Ford! I am the definition of return customer! This is my fourth car from Justin Allerheiligen and I wouldnt dream about working with anyone else. The vehicl More

by Lindsey Corson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Allerheiligen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elbert (Tut) Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Crabtree
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2017

reltruck it was a great experience the staff the sales person was very professional and i was very happy with the way Randell Swindell took care of me i want t More

by Yoda Jo 48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randall Swindell
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