Five Star Ford

fantastic staff! Kelly, Marisa, Josh, and Jimmy are world class individuals. They went above and beyond. I was in and out in less than an hour.. Great experience Kelly, Marisa, Josh, and Jimmy are world class individuals. They went above and beyond. I was in and out in less than an hour.. Great experience all the way around More

SOLVE My "TIRE" PROBLEM I had a TIRE Problem the First Day I Picked Up My New 2016 F-150 King Ranch on 01-09-2017. Had it Checked Out on 01-11-2017 and Drove Home and Still h I had a TIRE Problem the First Day I Picked Up My New 2016 F-150 King Ranch on 01-09-2017. Had it Checked Out on 01-11-2017 and Drove Home and Still had the Problem. So I Took it to a FORD Dealer in My Home Town and They Didn't Find the Problem Also. So I was REALLY Disappointed with My NEW F-150 KR with the Tire PROBLEM. So on 03-23-2017 I Email Mr. Joshua Fichter "General Manager of Five Star FORD of North Richland Hills. Mr. Fichter Called Me as soon as he Read My Email about My Tire Problem. And was Concerned about My Problem and said HE would do Everything to CORRECT it. He set Up an Appointment with the FORD Dealer in My Area on 04-03-2017 so I wouldn't have to Drive 5.5 Hours to go Back to North Star FORD and have the Problem FIX. What was the MOST Impressive thing Mr. Fichter did this while He was on Vacation. So on 04-04-2017 went to My FORD Dealer and Put a NEW Set of TIRES on My 2016 F-150 KR and Mr. Joshua Fichter of North Star FORD "PAID FOR THEM". I Told Mr. Fichter that I will NEVER FORGET what He did for Me. This is what You Call a GREAT GENERAL MANAGER that does CARE about His Customers. More

Alfred El-Darazi was excellent Five Star Ford had the exact truck I was looking for. I spoke to Alfred over the phone and explained what I wanted. When I showed up that evening Al Five Star Ford had the exact truck I was looking for. I spoke to Alfred over the phone and explained what I wanted. When I showed up that evening Alfred worked with me to quickly close the deal for a great price. Furthermore, he has followed up with me to ensure that I was satisfied with everything. More

Greatvplace I will never buy a vehicle anywhere other than Five Star Ford. Jason Howell is a great guy to deal with. Everyone is nice and very courteous. I will never buy a vehicle anywhere other than Five Star Ford. Jason Howell is a great guy to deal with. Everyone is nice and very courteous. More

Great Service! Crystal and John do a great job! They're all about the service and listening to customers. They never pushed me to purchase. Great Job!!!!!!! Crystal and John do a great job! They're all about the service and listening to customers. They never pushed me to purchase. Great Job!!!!!!! More

Honest salesman Diron has sold me 4 vehicles over the last several years. He is an honest Christian man who shoots you straight. He looks for the right vehicle inst Diron has sold me 4 vehicles over the last several years. He is an honest Christian man who shoots you straight. He looks for the right vehicle instead of playing games and selling what he wants to sell. The entire process was pleasant including the follow up after the sale. I recommend this dealership and this salesman if you need a vehicle. More

Rick Dike, Great Salesman!! This is our 2nd purchase from Five Star Ford because of the great salesmanship we receive from Rick Dike. He listen's to want we want in a vehicle, o This is our 2nd purchase from Five Star Ford because of the great salesmanship we receive from Rick Dike. He listen's to want we want in a vehicle, our price range and no running back and forth to make a decision!!! More

No Pressure Sales Recently got our 5th vehicle from 5 Star Ford. I have never felt pressured to buy a car from the two sales ladies we have dealt with over the years. I Recently got our 5th vehicle from 5 Star Ford. I have never felt pressured to buy a car from the two sales ladies we have dealt with over the years. I would recommend Sales Person Marisa Thompson. She is very knowledgeable about Fords products, and she will spend as much time as you need to become a well informed customer. Marisa goes out of her way in every phase of the buying process without being high pressure. I myself would leave the dealership if I felt pressured. Everyone at the dealership has always been very nice and courteous. More

Honesty, the best policy. I knew I was not the ideal customer. I knew my credit score would pose a challenge especially coupled with a negative equity trade, seemingly leaving I knew I was not the ideal customer. I knew my credit score would pose a challenge especially coupled with a negative equity trade, seemingly leaving me a less than desirable customer for any dealership. But I was honest about my circumstance and John Hilsinger (partnered with Tut) was honest right back at me. I never felt less than the most important customer Five Star Ford ever had. Thank you for making the car buying process actually a low stress buying experience, I never thought I'd associate low stress with a car dealership. Five Star Ford you're a class act, thank you for being true to the Sam Pack way of doing business. Your New Fan! dh More

It was great It was a great experience and the sale was amazing great price and worked with me to make sure I got the deal I was looking for. Car looks great and I It was a great experience and the sale was amazing great price and worked with me to make sure I got the deal I was looking for. Car looks great and I'm happy with the purchase. More