Five Star Ford

Way better experience than I was expecting We purchased a truck from this dealer. I appreciate the respect and professionalism we received during our negotiations. Bob was very nice and did his We purchased a truck from this dealer. I appreciate the respect and professionalism we received during our negotiations. Bob was very nice and did his best to take care of us. Everyone we encountered was very friendly and polite. More

truck purchase I'd like to recognize Jim Rich and Lee Clanton. Both gentlemen were very professional and made the purchase process of our vehicle, very smooth. Lee I'd like to recognize Jim Rich and Lee Clanton. Both gentlemen were very professional and made the purchase process of our vehicle, very smooth. Lee delivered the vehicle to me and was very flexible as I had to deal with a variety of logistical items in brining my family to pick up the delivery. I appreciate Lee's patience, candidness and support. Truly a competent professional who understands the importance of customer service and care. I appreciate Five Star Ford and their team. I recommend this location as well as working with Jim and Lee. More

Ease of purchase for a new King Ranch My sales guy Mark and his team made my purchase smooth and easy from beginning to end. There were no pressure tactics, only honest opinions and answe My sales guy Mark and his team made my purchase smooth and easy from beginning to end. There were no pressure tactics, only honest opinions and answers to my questions. I'd highly recommend Five Star Ford and plan to buy my next vehicle there. More

Great experience! From the first day to the last, Carlos and Brieanna were very patient and helpful. They were very kind as I asked several questions. They were also ve From the first day to the last, Carlos and Brieanna were very patient and helpful. They were very kind as I asked several questions. They were also very down to earth and realistic, as I filled them in on what I needed in a car. They helped me find a vehicle that exceeded my expectations. Even through a situation that was a little different in delivery; they kindly maintained their patience, kept me up to date, and had driving into the sunset with my perfect vehicle. Another name to mention is David in the finance department, he got my paperwork arranged and put together. We discussed prices/payments which,let's face it, can be a very hard thing to discuss. He made me feel like I had a voice in the matter. The day I received my new car, Carlos was so helpful in teaching me how to operate the functions in the vehicle and spent an extended amount of time reviewing details, as I am always full of questions. He didn't rush me or act put-out at all. Carlos has sold me this car, and as long as he's in this business, he'll be selling me my next. Five Star Ford is a wonderful dealership, and Carlos has easily earned them a lifetime customer. Sincerely, Nicole G. More

A truly painless car buying experience at Five Star Ford NRH I would like to relate what a pleasant experience I had when recently looking for a car. Jerry Reynolds from the Car Pro Show, after hearing what I wa I would like to relate what a pleasant experience I had when recently looking for a car. Jerry Reynolds from the Car Pro Show, after hearing what I was interested in, suggested I call Joshua Fichter, the GM at 5 Star Ford NRH. So I started out by making contact with Joshua, and described what I was interested in. I made plans to stop by on a Saturday afternoon. When I arrived at the dealership on Saturday, I was greeted by Joshua, who immediately introduced me to sales associate John Hilsinger to see what there was available for either a Ford Focus or a Ford Fusion. I quickly determined that a Ford Fusion would fit better. After looking at a couple of cars, I decided my prime candidate was a pre-owned certified 2016 Ford Fusion. I was 95% certain but wanted to think on it a couple of days. Fortunately it was still available on Tuesday. I took a test drive and decided this was what I wanted. I returned the following Saturday to take delivery. Thanks again for a truly painless and dare I say enjoyable auto buying experience! More

Excellent Buying Experience Working with Randall in sales and Tut in finance could not have went any smoother. Neither put any pressure on me as I have found to be the case when Working with Randall in sales and Tut in finance could not have went any smoother. Neither put any pressure on me as I have found to be the case when purchasing a new vehicle. Randall went out of his way to save me as much as possible and went above and beyond to get the Truck I wanted. He kept me updated regularly with the status and was a real pleasure to work with. Tut was extremely friendly and explained my options to me in a clear and concise manner. He made the financing as easy as ever and was very explanative about the extended warranty. Thanks to Five Star for a great buying experience and especially thanks to Randall and Tut More

Great experience I had a Great experience with 5 Star Ford thanks to Doreen, she had the patience to answer all of our questions and to explain everything. I had a Great experience with 5 Star Ford thanks to Doreen, she had the patience to answer all of our questions and to explain everything. More

Great place and people I have bought 3 Mustangs from Sam Pack's Five Star Ford and have always had a good experience. Jeff Smith has always been our "go to guy" for anythin I have bought 3 Mustangs from Sam Pack's Five Star Ford and have always had a good experience. Jeff Smith has always been our "go to guy" for anything! He is always willing to help, no matter the task, and is great at his job. If you have a certain car in mind, don't hesitate to call on them, they will search above and beyond to satisfy you and make sure you have a good experience. This time I had the wonderful privilege to meet "Tut Man' in finance! He is the Kevin Hart of that place. He is enthusiastic, great energy, and appears to love his job! No matter what, I would HIGHLY recommend everyone to experience the "Tut Man Experience!" After going through the full process he is a breath of fresh air! More

Excellent Experience!!! This is the 7th car we bought from Alfred and 5 Star Ford. Alfred makes you feel like one of the family. He is extremely knowledgeable, friendly, and This is the 7th car we bought from Alfred and 5 Star Ford. Alfred makes you feel like one of the family. He is extremely knowledgeable, friendly, and will go that extra mile to make sure you get exactly what your looking for. We would highly recommend Alfred and the entire 5 Star Ford organization. More

Visit to 5 Star Ford North Richland Hills Great service from Crystal and John. Impressive dealership with many options. Definitely did not feel any pressure. Both Crystal and John listened to Great service from Crystal and John. Impressive dealership with many options. Definitely did not feel any pressure. Both Crystal and John listened to what we were looking for and found us the right deal. The on,y negative I would say is that the process seemed to take longer than other dealers I've been to. Part of it may have been our end though. More