Five Star Ford

Very good experience Great service by everyone at the dealership. They made me wait a while, but it was worth it. Got a Focus on lease when every other dealership turned m Great service by everyone at the dealership. They made me wait a while, but it was worth it. Got a Focus on lease when every other dealership turned me down. Recommended 100% More

Purchased a 2016 Limited Expedition My wife and I visited Five Star Ford in North Richland Hills in the hunt for a 2016 Expedition. We had called initially after being told there was a My wife and I visited Five Star Ford in North Richland Hills in the hunt for a 2016 Expedition. We had called initially after being told there was a vehicle there that meet all of our criteria. Justin worked with us and reviewed all of our options and helped us choose the best one. I would highly recommend this dealership, and will return if I ever need another vehicle. More

Happy Mama! This by far was a great experience. My wife purchased a 2017 Ford Expedition and was help by Mel Seibel. He did an excellent job! Before arriving at F This by far was a great experience. My wife purchased a 2017 Ford Expedition and was help by Mel Seibel. He did an excellent job! Before arriving at Five Star 98% of process was completed. We got in and got out in less than 2 hours and my wife could not be happier! She has had the car officially for a week and is STILL talking about the experience. Thank you Mel for all that you did to make this happen. We all know if mama ain't happy NOBODY'S happy and I have one EXTREMELY HAPPY MAMA! More

Painless Experience I rated 5 Star Ford as Excellent because of their professionalism at all levels - my entire experience was painless, hassle free and QUICK. 5 Star For I rated 5 Star Ford as Excellent because of their professionalism at all levels - my entire experience was painless, hassle free and QUICK. 5 Star Ford was recommended by a friend ( and mechanic )whom I respect - he was indeed correct in his referral More

Purchased a 2017 F-350 Superduty DRW I visited Five Star Ford in North Richland Hills, Tx a week ago on Labor Day 2017 looking for a 2017 Superduty dually 4x4. I was initially greeted by I visited Five Star Ford in North Richland Hills, Tx a week ago on Labor Day 2017 looking for a 2017 Superduty dually 4x4. I was initially greeted by the Sales Manager Rick Dike who was helping another customer, so he said he would send someone out to help me. Mr. William May came outside, and I introduced myself, shook his hand, and I told him what I was in the market for. He said "well let's go inside and look at the computer". I then asked if we could just walk down further on the lot so I could look at the Super Duty's that were clearly visible on the lot. Mr. May's response was "you can, I'll be inside".... I was totally shocked at his response and just said "ok". At that point I contemplated leaving because I could not understand for the life of me why a "salesman" would refuse to walk the lot with a new customer who specifically asked to view the on-hand inventory. I'm a visual person, I like to see and feel whatever I'm going to spend my hard earned money on. I decided to walk the lot by myself, and was pleasantly greeted by another Salesman Mr. Diron Lintz. I decided to stay and tell Rick what I experienced with William, and Rick expressed his sincere apologies, and took very good care of me from that moment forward. He set me up with Diron, who was the perfect salesman the entire transaction. I couldn't have been more pleased with the customer service I received from that point on, even with Anthony Snyder in Finance, and MM Ross (Finance Mgr.). Needless to say, I purchased a new 2017 F-350 Lariat Dually 4x4 that day! Mr. Willilam May definitely missed out on a good sale!! I would recommend this dealership. More

Helpful and courteous staff! Went to a few other Ford dealerships in the area and left upset and without a car. Walked up to Five Star Ford and Jim Fairweather was ready to help! Went to a few other Ford dealerships in the area and left upset and without a car. Walked up to Five Star Ford and Jim Fairweather was ready to help! He wasn't pushy and showed us everything we wanted to look at. He was so nice and understanding - felt like family! We went back to finance and we were done in less than 20 minutes! Highly recommend Jim and his team at Five Star! More

See Rick Dike at Five Star Ford-you won't be disapointed. What a great experience. Rick Dike and Five Star Ford are playing the long game. With friendly service and no hassle great deals, you know you will What a great experience. Rick Dike and Five Star Ford are playing the long game. With friendly service and no hassle great deals, you know you will come back to Five Star Ford when you ready for your next new Ford. More

Quick and easy Sometimes dealing with salesmen can be difficult, especially when dealing with two of them. Luckily for me, they are not afraid to help each other an Sometimes dealing with salesmen can be difficult, especially when dealing with two of them. Luckily for me, they are not afraid to help each other and it was seamless. Both were helpfully in getting things together quickly and I was in and out faster than expected. Very much appreciated. Thanks, James Blackerby More

Positive Experience Purchased a car from Justin, and he made the entire process easy and stress free. No one was overly aggressive and you could tell the entire dealershi Purchased a car from Justin, and he made the entire process easy and stress free. No one was overly aggressive and you could tell the entire dealership was really laid back and ultimately made all the customers feel like the decisions were in their hands. Plus they had Oreo sandwich ice cream bars that day, I mean it's really hard to have a bad day when you get a free snack. I recommend. More

Happy Experience With Hector I like the family atmosphere at Five Star Ford. They treat you very nice and are respectful. Everyone is very helpful and knowledgeable about what th I like the family atmosphere at Five Star Ford. They treat you very nice and are respectful. Everyone is very helpful and knowledgeable about what they sell. More