Five Star Ford

our experience in buying a used vehicle Everyone was very nice and friendly. They had patience with us while we werettrying to find the right vehicle and we were able to view several used ve Everyone was very nice and friendly. They had patience with us while we werettrying to find the right vehicle and we were able to view several used vehicles . Our sales team and financial person even stayed pass closing to take care of us. More

Easiest Car Buying Experience Lee, Tut and Crystal were amazing! By far the best experience I've dealt while buying a car. It was a truly the perfect situation - no hassle, no worr Lee, Tut and Crystal were amazing! By far the best experience I've dealt while buying a car. It was a truly the perfect situation - no hassle, no worries. They made me a customer for life! More

My sales was very knowledgeable excellent at communicating Alfred was great ,and I was impressed at how fast he meet our need.And continued to help with the vehicle purchased very polite and friendly. Alfred was great ,and I was impressed at how fast he meet our need.And continued to help with the vehicle purchased very polite and friendly. More

Great service, wonderful people. I noticed I had a screw in my tire on the way to get my daughter to softball practice. At that point it didn't seem to be leaking. My kids and I sto I noticed I had a screw in my tire on the way to get my daughter to softball practice. At that point it didn't seem to be leaking. My kids and I stopped by the QT and while I was looking at my tire, Robert Morgan the Service Director for Five Star Ford who just happened to be at QT too, asked if I was needing any help. I told him about my tire and explained that I'd get it taken care of after I dropped my daughter off. Mr. Morgan asked me to let him and his team take care of it. I drove my car right over and was met with such nice people. I later learned that they were all done for the night and actually clocked out, but they stayed and helped my kids and I with my tire. This was such a kind act and truly appreciated. Five Star Ford will be where I always go for car maintanance. They are a group of very caring individuals. I can't thank them enough for their kindness. More

Great Purchase on a Used Car Sales Dept. & Loan Agent We Highly recommend Sales Rep. Mario Hurly & Loan Agent Troung Who helped Mr.& Mrs. Schroeder get the best coverage on our Used 2014 Ford Escape Tit We Highly recommend Sales Rep. Mario Hurly & Loan Agent Troung Who helped Mr.& Mrs. Schroeder get the best coverage on our Used 2014 Ford Escape Titanium. on June 8,2016. This Car was my wife's Birthday Gift ( June 24 ) from myself & herself before we retire in 6-8 years Thank you both very much The Schroeder Family More

Great experience! Beginning with the salesman, he greeted me at the door and was very polite. His name was "Bob" and he was not pushy. We didn't initially agree, but B Beginning with the salesman, he greeted me at the door and was very polite. His name was "Bob" and he was not pushy. We didn't initially agree, but Bob worked hard for me and presented a great deal. The entire experience was hassle free. The finance manager was awesome! He was polite, friendly, and honest. We quickly wrapped everything up and my downtime at the dealership was limited! Great dealership! Will definitely buy from them again and refer others More

Once again Five Star Ford-NRH is Awesome! Fire Star Ford-North Richland Hills (NRH) made purchasing my wife's new 2016 Escape Titanium quick and enjoyable. This is the second new SUV we purch Fire Star Ford-North Richland Hills (NRH) made purchasing my wife's new 2016 Escape Titanium quick and enjoyable. This is the second new SUV we purchased from the dealership in the past few years. My wife and I drive 35 miles (bypassing other dealerships closer to home) to experience 5 Star’s exceptional customer purchase and ownership experience. The team of professionals makes the purchase process easy and enjoyable with both purchases. They do not play games that other dealerships do. Special thanks to Marisa Thompson, Carlton Abrams, and Anthony Snyder for their assistance with the purchase of our new Titanium. It is obvious to me that 5 Star has invested in great people, training and technology so the customer vehicle purchase and ownership experience is awesome. The team makes sure we are completely satisfied through the years. The great customer care experience does not end with the purchase! It extends to the best service department experience I have had in 35 years of car ownership. Our 2011 Escape has been trouble-free and a pleasure to drive. Our dealings with the service department have been for the routine oil changes and other maintenance. Some of the service amenities include shuttle service available if needed, a clean and comfortable customer lounge with easy access to clean restrooms as well as well-stocked vending machines for a snack and a cold drink. Michael Fitch has been our service adviser for several years, but rest assured that the entire service department staff is professional, helpful and knowledgeable. The advisers keep customers well informed during the maintenance process. Service is prompt depending on what is required. The 5 Star team will be our vehicle provider of choice for all of our vehicle needs. More

Friendly Jim and the crew at five star are friendly, respectful and willing to help find you what you are looking for and make sure you are satisfied with your Jim and the crew at five star are friendly, respectful and willing to help find you what you are looking for and make sure you are satisfied with your purchase! More

Great Experience William May was friendly, polite and listened to what I was looking for in a new vehicle. I was very impressed with his knowledge of the car and the William May was friendly, polite and listened to what I was looking for in a new vehicle. I was very impressed with his knowledge of the car and the manner it operated. William allowed me to make my decision without pressure and answered all of my questions. He was wonderful in helping me find the car which was right for me! More

Rick, Lee, and Mark are the best We have now purchased cars from Rick, Lee, and Mark at 5 Star NRH. They are always friendly, helpful, and never pressure you. We have purchased severa We have now purchased cars from Rick, Lee, and Mark at 5 Star NRH. They are always friendly, helpful, and never pressure you. We have purchased several cars/trucks from 5 Star because of these guys right here. Thank you! More